An L&Q extracare scheme in Essex has been fitted with a virtual concierge service from Alcove. L&Q’s Cornell Court is the first social housing scheme in the UK to include this technology as standard and to use the internet of things to connect several devices within each property to create a wraparound service for residents….
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079 - January 2021
Onward Homes deploys Aareon 1st Touch
Onward Homes has implemented Aareon’s 1st Touch mobile working software, integrated with its other business systems from MRI Software. Andrew Kidds, customer experience director, Onward Homes, said, “We’re excited to have implemented the 1st Touch mobile working software in partnership with Aareon and our business system supplier MRI Software. We’ve successfully integrated the two systems,…
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The role of housing providers in tackling domestic abuse
Domestic abuse is not a fringe issue; it ruins families, permeates communities and is happening on many of our streets up and down the country. Since the lockdown, the number of domestic abuse cases has rocketed, and teams across the housing sector are having to learn and adapt quickly. In 2017/18, two million adults across…
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Interview: FireAngel & NFCC – The future of fire safety for 2021 and beyond
FireAngel’s connected home director, James King, discusses the role digital technologies will play in the future of fire safety with Dan Daly, the National Fire Chiefs’ Council lead and former assistant commissioner for fire safety for the London Fire Brigade. James King: The National Fire Chiefs’ Council is working with every fire and rescue service…
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GCH reduces arrears by £66,000 during lockdown
Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
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Thrive’s Active Housing portal
Thrive Homes has partnered with Active Housing to develop a new self-service tenant portal, enabling tenants to manage their tenancies and perform a variety of transactions, including reporting repairs and paying their rents. Before working with Active Housing, Thrive had developed a tenant app which had received mixed reviews, so the housing provider’s goal with…
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