“We heard from some residents that making a complaint can be difficult and take too long, and that it can sometimes take months for the complaint to be resolved or for the resident to be able to access the Housing Ombudsman.” The charter for social housing residents’ whitepaper, released in 2020, highlighted the need to…
Bringing complaints into the 21st centuryRead More →
083 - September 2021
Simpson Associates buys Bleam Cyber Security
Simpson Associates, a data-analytics consultancy with a strong focus on the housing sector, has bought Bleam Cyber Security. Bleam Cyber Security will continue to operate as a separate division of Simpson Associates. Investment will be made through the development of additional cyber security propositions and managed security services, including managed detection and response, to complement…
Simpson Associates buys Bleam Cyber SecurityRead More →
Supporting your remote workforce
Many businesses are already using the cloud in some way, with 61 per cent moving their workloads into the cloud in 2020. However, many are yet to carry out their full cloud migration. For some, the migration was accelerated by the pandemic. The WFH order saw many businesses rushing to implement cloud solutions to allow…
Supporting your remote workforceRead More →
Building safety & tenant engagement
Civica’s client relationship manager, Alex Oldman, shares his thoughts on what housing providers can do to prepare residents for action and to improve safety. After the tragic events of Grenfell Tower in 2017, the release of the Hackitt report and the introduction of the Fire Safety Act 2020, building safety managers have been challenged to…
Building safety & tenant engagementRead More →
Staying connected – Telehealthcare in housing
Cohesion between health and social care providers, local authorities and housing providers is crucial to enable the delivery of care to vulnerable people. Issues around collaboration between organisations in these sectors has been a challenge for some time and is limiting progress. Why collaborate? Collaboration is essential to enable the effective provision of proactive and…
Staying connected – Telehealthcare in housingRead More →
Is IT procurement a risky business?
We all aspire to be light on our feet, increase the pace of change, fail fast and adopt cloud computing, but are traditional procurement methods and routes to market holding us back? Or is the old guard standing fast? Having had a commercial role for nearly 30 years, I’ve seen many different procurement processes in…
Is IT procurement a risky business?Read More →
