You may have noticed that there are endless articles, white papers and products that have some relationship to innovation. Yet ‘innovation’ can be difficult to define and exploiting its potential advantages can be equally problematic and can leave you wondering, “what is innovation within my organisation?” Fundamentally, we’re talking about change. That is to say,…
Link’s innovation challengeRead More →
087 - May 2022
The human face of technology in housing
Digital technology is constantly evolving to transform the way we live and work. It has become so simple to book a table at our favourite restaurant, transfer money instantly to the other side of the world or buy a car online with just a few swipes of a screen. The online experience is often intentionally…
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ForHousing’s ‘single pane of glass’ from Enghouse & Amillan
ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
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Improving tenant satisfaction with field management software
Housing providers are facing increasing economic and consumer regulations, from governance and financial viability to home and tenancy standards. Housing providers and their residents and stakeholders have now been consulted by the Regulator of Social Housing (RSH) on proposals for new Tenant Satisfaction Measures, scheduled for release in April 2023. In parallel with the RSH,…
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Sandwell Council saves £380k with Mobysoft
Sandwell Council has re-invested in Mobysoft’s RentSense software with a multi-year contract, having used the system’s efficiencies to create a tenancy support team from its existing resources. Manjit Rai, business manager for income and money advice services, Sandwell Council, said, “We’ve reduced our cases by 7,800 per week by using RentSense, freeing up our staff…
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All ‘a hoard’ at Yorkshire housing
According to Hoarding Disorders UK, around four per cent of the UK population is affected by hoarding disorder. The condition is recognised by the NHS and can have a significant impact on the hoarder themselves, neighbours, housing colleagues and housing providers. At Yorkshire Housing, we’ve found it’s a growing problem, one that’s been made worse…
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