Selwood Housing was Highly Commended in the IT Team of the Year category at the Housing Technology Awards 2025. Perry Roche from Selwood Housing explains how a strategic overhaul modernised the organisation’s IT landscape and positioned it for long-term success. The challenge In mid-2023, our IT team faced mounting challenges from a high volume of…
Rebuilding Selwood Housing’s IT infrastructureRead More →
105 - May 2025
PIMSS releases AI Document Reader for compliance
PIMSS Data Systems has launched a new module for its existing Compliance product which uses AI to extract data from documents to automatically update workflows and remedial works. PIMSS Compliance AI Document Reader saves users time by manually extracting data from documents, removing the need for end-users to use templates for reading documents and run…
PIMSS releases AI Document Reader for complianceRead More →
Are you ready for organisational AI?
Why an ‘organisational AI’ model, trained on your own data, is the next big step for housing providers’ operations. ChatGPT and other AI large language models (LLMs) are revolutionising the way we seek the answers to questions. They’ve enabled access to general best practice and other knowledge in the public domain in a usable and…
Are you ready for organisational AI?Read More →
Calico Homes cuts arrears with RentSense
Calico Homes has reduced its arrears to 2.4 per cent after its deployment of RentSense, alongside its former-tenant arrears falling to 1.9 per cent. Calico Homes’ income team is primarily using RentSense to focus on its tenants needing the most support, resulting in the team’s weekly caseload falling from 1,200 to 870 arrears cases. Hayley…
Calico Homes cuts arrears with RentSenseRead More →
FourNet launches digital transformation index
FourNet has created the first digital-channel map of local authorities’ demographic trends around citizens’ technology usage to help councils with their digital transformation plans. The customer experience (CX) specialist’s Local Authority Digital Transformation Index shows technology usage alongside every council area in England, Wales and Scotland. The index combines census information with FourNet’s CX analysis…
FourNet launches digital transformation indexRead More →
New income recovery software from Voicescape
Voicescape has launched new income recovery software for unsecured debts from tenant repayment agreements. Voicescape’s Agreements Manager has been developed to enable social landlords to manage, track and optimise failing tenant payment agreements in a more controlled, active and lower risk way. The aim is to reduce break rates, lower the cost of managing agreements…
New income recovery software from VoicescapeRead More →
