108 – November 2025

90 per cent of tenants unaware of TSMs

The latest Resident Voice Index (RVI) survey from MRI Software has found that 90 per cent of residents are unfamiliar with Tenant Satisfaction Measures (TSMs) and two-thirds of residents don’t know their housing provider measures satisfaction. The survey showed that only 10 per cent of tenants had noticed positive changes from their housing provider in…
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Five easy pieces…

Simple and achievable ways to strengthen your cyber resilience Tenants may begin to notice that something is up when they try to access their housing provider’s website to check on their housing application, look for a new property, contact their landlord or access any of the other social housing services, only to discover the message,…
Five easy pieces…Read More →

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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108 – November 2025

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