Totalmobile’s Connect software for scheduling repairs is now being deployed across Flagship Group’s operations. Connect will be used by Flagship’s staff and tenants to schedule maintenance and repairs work, while also providing real-time data on the status of all projects and employees in one place. Almost 500 Flagship employees were trained on Connect during April…
Flagship selects Totalmobile for repairsRead More →
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AI and housing communications
Huge strides have been made in AI over the past few years, most recently by the advent of ChatGPT and Bard. With AI technology now accessible to the masses, everyone with the internet can now interact with chatbots, ushering in a new era of automation and human-bot collaboration. For housing providers, the way in which…
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Business automation and ‘can do’ innovation
I’ve had the privilege of witnessing at first-hand the incredible changes that have swept through the social housing sector during the past 15-20 years, as our company has grown to become the largest IT and business news and information service for this vital sector. I’d like to share my thoughts on the role of business…
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Luton Borough Council moves to Civica
Luton Borough Council is implementing Civica’s Cx Housing Management, Cx Asset Management, Cx Contractor Workforce and Abritas Choice Based-Lettings in a new £1.1 million, seven-year contract. The Civica Cx software will give the council a single view of its resident, property and asset data, alongside a self-service portal for its residents. Council staff will benefit…
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Tackling assets and income with AI
Housing providers’ challenges can be broadly split into two areas – those relating to assets and those relating to income. Let’s consider the income side of things first. Income and arrears management has always been difficult, with the economic pressures felt by tenants contributing to the growing arrears and the increasing number of tenants struggling…
Tackling assets and income with AIRead More →
Lewisham Homes takes on Localz for ‘last mile’ communications
Lewisham Homes has recently deployed Track My Appointment and Rate My Experience software from Localz to provide its tenants with automated ‘last mile’ updates around repairs and maintenance appointments. Sarah Willcox-Jones, director of repairs, Lewisham Homes, said, “We look forward to seeing the difference this technology makes to our residents. We know that they want…
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