Luton Borough Council is implementing Civica’s Cx Housing Management, Cx Asset Management, Cx Contractor Workforce and Abritas Choice Based-Lettings in a new £1.1 million, seven-year contract.
The Civica Cx software will give the council a single view of its resident, property and asset data, alongside a self-service portal for its residents.
Council staff will benefit from having easier and faster access to data as well as increased process automation and better workflows, freeing them from low-value repetitive tasks.
The Civica platform will also enable the council’s homelessness services to be integrated into a single joined-up system with temporary accommodation management for the first time.
As part of its contract with Luton Borough Council, Civica plans to add social value through a new partnership with a local education provider to run a ‘T-level’ work experience-linked qualification and boost digital inclusion via community roadshows, careers fairs and promoting local employment opportunities.