The widely-reported Rochdale Boroughwide Housing (RBH) inquest last year highlighted the potentially devastating impact when tenant care is neglected. After the inquest, the Social Housing Regulator issued an order in December 2022 requiring all housing providers with more than 1,000 households to publish their damp and mould inspections for each property. They were also required…
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Seven steps to data maturity
Data underpins every part of an organisation. That makes it hard to manage and improve but powerful if you get it right. Data science and technology give us tremendous new ways of understanding and managing information about people, assets and services, yet many housing providers struggle to realise the full benefits of their investments in…
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Artificial expectations?
Artificial intelligence (AI) is receiving widespread coverage in the media at the moment. On the one hand, people are marvelling at the apparent wonders of ChatGPT, while on the other people are asking what untrammelled AI might mean for jobs and human agency (notwithstanding the theoretical creation of artificial general intelligence [AGI] and/or fears of…
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When digital maturity met legacy stock
The housing sector has a track record of responding to change; from the rent cuts during the Cameron/Osborne austerity era to the more recent pandemic, housing providers have demonstrated they can pivot. While that agility is an asset and undoubtably delivers short-term gains, bubbling under the surface are more systemic challenges. This is illustrated by…
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MRI Software launches Safer Communities
MRI Software has launched MRI Safer Communities, a cloud-based case management solution to report, manage and monitor cases of anti-social behaviour and domestic abuse in social housing. Safer Communities provides an efficient way for housing providers’ ASB- and DA-focused teams to record incidents, as well as actions and interventions taken to support victims and deal…
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Cyber-threats to IoT & OT technologies
As more housing providers migrate to the cloud, they’re gaining access to a wealth of tools and services that should benefit both their tenants and their businesses. However, when moving to the cloud, any organisation must overcome a few initial challenges that they might not have faced using a traditional IT set-up, and these hurdles…
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