MRI Software has launched MRI Safer Communities, a cloud-based case management solution to report, manage and monitor cases of anti-social behaviour and domestic abuse in social housing.
Safer Communities provides an efficient way for housing providers’ ASB- and DA-focused teams to record incidents, as well as actions and interventions taken to support victims and deal with perpetrators.
Mobile-enabled and browser-neutral, Safer Communities supports self-service to help housing providers and local authorities make their services available anytime, while enabling residents to report incidents, provide evidence and track the progress of cases themselves. Safer Communities covers complaints handling, investigations, enforcements, prosecutions and reporting.
Deborah Matthews, vice-president of product management, MRI Software, said, “Enabling residents and housing officers to report and monitor ASB and DA cases at any time, and from anywhere, is hugely beneficial for everyone.
“Safer Communities makes the whole case management process much more straightforward and transparent at a time when many housing providers have found themselves dealing with a sharp increase in reports of ASB and DA incidents. This, combined with the introduction of the Domestic Abuse Act 2021 (DAA) and increased regulatory scrutiny, has made it harder for housing providers to respond to and manage ASB and DA incidents.”
The ASB part of Safer Communities allows housing officers to manage complaints, requests for service, investigations, enforcements, prosecutions and reporting, while the DA part provides the tools they need to manage everything from crisis calls and hotline services, to intake and assessments, safety planning, MARAC (multi-agency risk assessment conference) meetings, accommodation placements and follow-up support.
Safer Communities includes:
A dashboard for housing officers with real-time status updates, alerts and actions;
A self-service customer portal;
Editable email and letter templates;
An audio transcription tool;
A comprehensive suite of management reports;
Built-in workflow automation for reduced administration;
Customisable around local requirements, such as risk assessments, action plans, ASB/DA pathways and court packs.
Dr Kelly Henderson, managing director and founder, Addressing Domestic Abuse, said, “One of the features I particularly like is the transcription tool. Having tools like this while on the move is really important for effective case management.”