Across the UK, housing providers are standing at a crossroad. Regulatory scrutiny is intensifying, consumer standards are rising and residents expect levels of transparency, responsiveness and digital access that mirror their experience in other areas of daily life. And yet, many organisations are still operating on legacy housing management systems (HMS) that were never designed…
Housing management systems – From challenge to changeRead More →
MRI Software
Going beyond performative metrics
In social housing, the stakes are high – residents want safe, healthy homes while housing providers must deal with growing compliance demands, ageing stock and operational backlogs, all while navigating digital transformation. At a recent user forum hosted by MRI Software, housing specialists came together to explore how the smarter use of KPIs, technology and…
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90 per cent of tenants unaware of TSMs
The latest Resident Voice Index (RVI) survey from MRI Software has found that 90 per cent of residents are unfamiliar with Tenant Satisfaction Measures (TSMs) and two-thirds of residents don’t know their housing provider measures satisfaction. The survey showed that only 10 per cent of tenants had noticed positive changes from their housing provider in…
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CHP’s invoicing transformation with RPA
CHP was Highly Commended in the Innovation category at the Housing Technology Awards 2025. Jenny Wilks, head of digital delivery, and Sam Hardy, graduate business analyst, from CHP explain how the housing provider has overhauled its manual invoice processing using robotic process automation. We’re always looking for ways to improve, including adopting new digital solutions…
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From IoT data to purposeful action
Imagine managing thousands of homes, each with its own potential for leaks, damp, broken appliances and associated compliance risks. Now imagine trying to keep all of that in check with nothing but manual checks, tenant complaints and guesswork. This is where the internet of things (IoT) can help. As our team recently explored during a…
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Smart repairs & smarter homes
In our sector, few subjects stir quite as much debate as repairs. From tenant dissatisfaction to growing backlogs, reactive maintenance remains a persistent challenge for housing providers. It’s the number one source of complaints, the largest area of expenditure and a major influence on tenant satisfaction scores and therefore regulatory ratings. What if our sector…
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