Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy. Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and…
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Sovereign pilots CTG fibre-optic broadband
Sovereign Housing has partnered with Complete Technology Group to install fibre-optic broadband in its communal properties. The first phase of Sovereign Housing’s project is to assess the suitability of various areas and properties for fibre-optic connections, followed by initial digital infrastructure works. The second phase will be for ISPs to give Sovereign’s residents the option…
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Data fatigue in an IoT world
Housing providers like us are suddenly dealing with a LOT of data. Our recent pilot scheme to use Switchee devices in the hunt for more data on how our customers are using the energy and heat in their homes is a great example; it will see real benefits for our customers but it adds to…
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Plus Dane goes omni-channel with Britannic Technologies and 8×8
Britannic Technologies has won a tender to supply Plus Dane Housing with a cloud-based, unified communications and contact centre solution from 8×8. Plus Dane wanted to augment its customers’ journeys by offering a full omni-channel service spanning phone, email web chat and social media, underpinned by 100 per cent reliability. Britannic will be designing and…
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Kent Homechoice opts for Huume’s housing-needs software
Kent Homechoice has chosen Huume for the next generation of its digital housing-needs management software. With over 100,000 properties in its combined stock portfolio, Kent Homechoice comprises an alliance of 28 housing associations and 13 local authorities providing social and affordable housing across the county. Huume’s SaaS-based software will be used by Kent Homechoice’s alliance…
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Single Homeless Project first to go live with ActiveH Web
Single Homeless Project, a London-wide charity, has become the first organisation to implement ActiveH Web, the web version of the ActiveH housing management software from MIS-AMS. Gil Komur, assistant director of IT and projects, Single Homeless Project, said, “We’ve been a MIS-AMS customer since 2021. When we decided to explore ActiveH Web, our main goal…
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