Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022. Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the…
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Smartline – Cornwall’s digital test-bed
For six years, the Smartline project has been researching how digital technology can help people live healthier, happier lives. Sensors in 300 social housing properties in Cornwall have been monitoring environmental conditions inside homes, while surveys and questionnaires with customers have been building a richer picture of their lives. The project is funded by the…
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From mould to metrics with RBH & Socitm Advisory
When used well, data provides a single version of the truth regarding an organisation and its customers. Following the death of Awaab Ishak who died in 2020 aged two in a home his parents rented from Rochdale Boroughwide Housing (RBH), questions have been asked about the data housing providers hold on their tenants and whether…
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Digital-first, self-service and 360° views
The challenges housing providers are dealing with today provide a real impetus for becoming more technology-driven. The Regulator of Social Housing (RSH) is bringing in more active consumer regulation next April (with quality of housing a key focus), yet a report from the regulator last autumn highlighted a number of risks for housing providers’ compliance….
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Overcoming digital self-service mistakes
As a supplier of digital self-service solutions, Active Housing has partnered with housing providers of all sizes across the UK. Post-pandemic, we’ve seen a flurry of housing providers embark on a range of self-service projects, such as customer portals, tenancy applications and repairs reporting. However, amid these exciting projects, we see the same mistakes hindering…
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Platform Housing’s IoT deployment with Switchee
Platform Housing is installing Switchee devices in its residents’ homes. The housing provider wants to use Switchee’s IoT-based smart thermostats to provide real-time data and analytics about the performance of its housing stock. The use of Switchee data and its use in the housing provider’s core business applications (via API) will help to inform decisions…
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