Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022.
Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the ongoing implementation of our new housing management system and an overall lack of resources, our arrears have actually decreased.
“Our income team really embraced this project, including their involvement in Mobysoft’s income maximisation consultancy. We set clear objectives for the project, around workload completions and arrears reductions. The improvement are very visible; in January 2023, our arrears are around £200,000 lower than at the same time last year.”