Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis. Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about…
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CGA’s lower arrears with Mobysoft
In order to mitigate the effect of rises in the cost of living and the consequent impact on its arrears, Community Gateway Association (CGA) has implemented Mobysoft’s RentSense software. Julie Lee, head of income management, CGA, said, “Our ‘person-centric’ approach to arrears has enabled us to connect with our tenants in a more timely manner…
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Rooftop gets 400 tenants out of debt with RentSense
Rooftop Housing’s income team has reduced its arrears by £400,000 and helped almost 400 tenants out of debt after using Mobysoft’s RentSense software for a year. The housing provider implemented the software as part of its three-year strategy to maximise income collection and focus on prevention, early interventions and support. Rachael Robinson, head of income…
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Nuneaton & Bedworth gets RentSense
Nuneaton & Bedworth Council has chosen Mobysoft’s RentSense software to enable earlier arrears interventions and achieve greater caseload efficiencies. Greg Osborne, senior transformation manager, Nuneaton & Bedworth Council, said, “Despite having just installed a new housing management system, the information derived from it doesn’t enable our team to focus on early interventions and it lacks…
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Pinnacle gets RentSense for earlier interventions
Pinnacle Group has bought RentSense to support tenants at the earliest stages of debt and reduce arrears. Pinnacle has seen a large rise in the number of tenants claiming universal credit combined with long periods of furlough, resulting in increased arrears. Alison Wade, head of income and performance, Pinnacle Group, said, “Our income officers’ workloads…
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Sandwell Council saves £380k with Mobysoft
Sandwell Council has re-invested in Mobysoft’s RentSense software with a multi-year contract, having used the system’s efficiencies to create a tenancy support team from its existing resources. Manjit Rai, business manager for income and money advice services, Sandwell Council, said, “We’ve reduced our cases by 7,800 per week by using RentSense, freeing up our staff…
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