Done well, chatbots enable better customer self-service and improve customer satisfaction. However, a good implementation requires some knowledge of how chatbots work, and you need to get a few things right if you want to get the best out of your new virtual employee. Natural language understanding Even though there are infinite ways your customers…
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Customer Management
“Hi, I’m Neela”
“Hello – pleased to meet you. I’m Neela. How can I help you?” Aareon’s new AI-based virtual assistant, known as Neela, is set to adopt an increasingly independent role in helping to communicate with tenants. Currently still in the pilot phase, we expect that Neela will gradually transform tenant support in future. Neela’s skills If…
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Active Community connects socially-isolated tenants
Following its acquisition of the Community Book platform, Active Housing by Hallnet has rebranded and launched it as its latest digital solution to connect tenants, bring communities together and tackle the threat of social isolation, particularly in the face of further coronavirus lockdowns. Developed with help from Wigan Council, Wigan Borough Community Partnership and Inform…
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Housing Solutions’ digital commitment pays off
If access to broadband wasn’t considered an essential service before coronavirus struck, it certainly is now. As a housing provider, it’s critical to our tenants in so many ways and we have, for several years, been developing our own pioneering online service. This shift has dramatically accelerated during the pandemic. Our work around digital inclusion…
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Technically… you owe your tenants
I don’t mean financially of course… you don’t owe them money (at least I hope not). I mean you owe your tenants a responsibility on your part to be efficient when dealing with their tenancies. A responsibility to maintain appropriate levels of modern technology to smooth the processing of interactions and make relevant data easily…
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Radian’s self-service with Active Housing
Radian Group has launched a new tenant portal, MyRadian, based on Hallnet’s Active Housing software. Who is Radian Group? Radian Group is one of the largest housing providers in the South of England. In November 2019, it formed a new partnership with Yarlington Housing Group with the aim to deliver even more for its customers…
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