Change can be a scary word, and when big changes happen there are always casualties. But history also tells us that when change is driven by the government and accepted by the people, the casualties often tend to be those who refuse to accept the change or simply delay too long before adopting it. The…
Developing truly tenant-centric appsRead More →
Customer Management
All-change with technology for tenant relationships
The other day I read a comment from a colleague about a medium-sized housing customer of ours who was considering at board level whether they would still need a physical office after the current pandemic. This surprised me at first; the housing sector has traditionally been absolutely office-based and also resistant to the idea that…
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Aspire Housing’s two-week call-centre solution
Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
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Social housing, IT and Homes (Fitness for Human Habitation) Act 2018
The Homes (Fitness for Human Habitation) Act 2018 came into effect in March 2019 and from March 2020 will apply to all periodic tenancies. While the act doesn’t impose any new obligations on landlords, it does strengthen tenants’ means of redress. What does the act mean for social housing providers and what actions should be…
Social housing, IT and Homes (Fitness for Human Habitation) Act 2018Read More →
Silva Homes – Refocused digital transformation during lockdown
Over the last two years, we’ve been trying to fundamentally transform the way Silva Homes works and technology is at the heart of this change. We have launched a new website and digital platform and replaced and upgraded several core systems. We have also redesigned our IT team and introduced a dedicated transformation team including…
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Lessons in digital inclusion from our own social isolation
The prospect of up to six months of social isolation has immediately drawn attention to connectivity in people’s homes. That attention has been largely focused on the high bandwidth needs of entertainment, social engagement and working from home. The communication networks have all come out to share their network loading data and explain to us…
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