Halton Housing is working with AI and smart-energy start-up Informetis to trial a new method of ensuring its elderly and vulnerable tenants are safe using data from electrical appliance usage in their homes. Informetis is a spin-out from Sony’s former energy R&D division. Its aim is to enable the collection, analysis and reporting of electricity…
Halton Housing trials Informetis AI & energy projectRead More →
Customer Management
Prodo’s guide to channel shift
Digital marketing agency Prodo has just published ‘Shift! How to Make Channel Shift Happen in Housing’, specifically around how social housing providers should approach channel shift and digital transformation. Prodo surveyed hundreds of housing contacts in various roles and carried out interviews with senior housing professionals involved with channel-shift projects. The result is a comprehensive…
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Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
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Safe Shores Monitoring launches lone-worker app
Safe Shores Monitoring has launched its Companion app that transforms a normal smartphone into a lone-worker protection device with unrivalled safety features as part of an £800,000 investment into its business. Companion is a cross-platform, IoT-enabled lone worker application, connected to Safe Shores Monitoring’s ‘Police Preferred Specification’ Archangel cloud to deliver a contextually-aware, intelligence-driven service….
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Adapting to changing customer expectations
With the arrival of the fourth industrial age, we have all experienced changes to our everyday lives that were at one time beyond the scope of our dreams. As consumers of products and services, our expectations around ease of transacting have been transformed and we want efficient, effective interactions, personalised to our needs. Housing providers…
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Smartline’s e-health pilot project
Poor housing has been shown to have a major impact on people’s health and quality of life. The Cornish research and innovation project Smartline is collecting data from environmental sensors fitted in the homes of social housing tenants in order to explore how technology can be used to improve the health and wellbeing of local…
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