In partnership with Housing Technology, Rackspace recently held a dinner for senior housing IT executives. During the evening, the conversations were centred around a wholesale move towards digital, for both tenants and housing providers. There’s an understanding across the sector that organisations must engage with tenants in new and modern ways. This has led to…
Creating a customer-centric futureRead More →
Customer Management
Housing & Care 21 partners with Appello for digital transformation
By 2025, analogue telephony services will be switched off completely in the UK, presenting a challenge to providers and users of telecare services, such as personal alarms and pull cords. As a telecare user, Housing & Care 21 realised that it would be uneconomical to continue to service, maintain or replace failing analogue telecare systems,…
Housing & Care 21 partners with Appello for digital transformationRead More →
Digital transformation – Sticking plaster or in-depth surgery?
With digital transformation projects of all sizes, complexity and ambition being considered or undertaken by housing providers at the moment (see elsewhere in this issue), Housing Technology interviewed senior executives from Appello, Community Fibre, Comparex and Northgate Public Services around the theme of ‘digital transformation – sticking plaster or in-depth surgery?’. Does digital transformation require…
Digital transformation – Sticking plaster or in-depth surgery?Read More →
When is an internet connection not an internet connection?
I want to tell you about my last 24 hours on earth. I don’t mean that something terrible is going to happen to me tomorrow; what I mean is, let me tell you about the 24 hours I have just experienced and, specifically, my digital experience. 0645 – The alarm on my phone goes off….
When is an internet connection not an internet connection?Read More →
The empty call centre
Channel shift has been a hot topic in housing for a few years now and certainly for us IT suppliers, it has been a buzz phrase that we’ve all been riding on the back of for a while. Channel shift is essentially all about trying to get tenants online and reduce the number of times…
The empty call centreRead More →
Better customer experience with conversational AI
Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
Better customer experience with conversational AIRead More →
