Active Housing has built a tenant self-service portal with its Active Repairs diagnostic software for Yarlington Housing Group, with the aim of having 80 per cent of its tenants’ transactions conducted online by the end of 2018. In the seven months since the portal was launched, 75 per cent of tenant households now have online…
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Customer Management
Cloud CCTV brings fibre broadband to RHP
RHP is using the implementation of cloud-based CCTV from Cloudview at one of its south London estates to offer its tenants high-speed broadband using the newly-installed fibre network from Grain Connect. When RHP wanted to extend its use of Cloudview CCTV to an estate in Hounslow, it initially found that the cost of installing broadband…
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Coastline Housing’s e-health project
Coastline Housing is taking part in a multi-faceted research project in Cornwall to develop new e-health products, processes and services. Smartline is a three-year (2017-2020) project led by the University of Exeter alongside Coastline Housing, Volunteer Cornwall and Cornwall Council. The project is funded by the European Regional Development Fund with additional funding from the…
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Going beyond a 360° customer view
Much has been written (and continues to be) about omni-channel customer services and digital transformation. High expectations have been raised around what digital transformation will deliver to an organisation in terms of improved efficiency and customer service. This is often linked to the purchase of a new IT platform or the creation of an all-encompassing…
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Enghouse comms at Hastoe Housing
Hastoe Housing is now using software from Enghouse Interactive for its contact centre’s operations. Amanda Harris, head of customer services, Hastoe Housing, said, “We offer a wide range of services to our local communities, and these are managed through a small contact centre of just eight advisors and a portal for online self-service. But our…
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Salix Homes pioneers AI telecare
Salix Homes is working with Salford Royal NHS Foundation Trust, The University of Manchester and The University of Salford on a ground-breaking artificial intelligence (AI) research project. MiiHome uses sensors such as Microsoft Kinect technology (most commonly associated with the Xbox) fitted into people’s homes, with the aim of helping elderly people who are frail…
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