By 2025, analogue telephony services will be switched off completely in the UK. While this may sound alarm bells for housing providers who offer telecare systems (such as pendant alarms and pull cords) to their older residents, we believe it represents an opportunity rather than a threat. While we see this date as a deadline…
Embracing the digital switchoverRead More →
Customer Management
Alcove pioneers ‘Alexa skills’ in housing
Assistive technology company Alcove, who has been helping older and disabled adults in housing schemes across the UK remain safe for the last three years using its IoT-based digital care ecosystem, has reported that it is the only company of its kind in the UK to have built a care ‘skill’ on Amazon’s Alexa devices…
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GCI implements Skype contact centre for Shelter
GCI has won a Skype for Business contract with Shelter. The housing and homelessness charity will use the latest cloud technology to run a more flexible contact centre to help the 60,000 people that call every year for help with their housing needs. Stuart Moore from Shelter said, “Staffed by just 30 housing advisers, we…
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Accent delivers omni-channel contacts with MIS AMS
Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre. Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants. Danielle Mould, call…
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Keeping covered – Monitoring tenant activities
Smart home devices are predicted to represent a £347 billion market by 2019. But connected homes aren’t all about smart phone-controlled TVs – they are already providing housing providers with new ways to maintain their properties and avoid tenant disputes. It has never been more important for housing providers to be better aware of their…
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Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still, integrating with your HMS. This story is how two housing providers came together and embarked on a project to procure and implement a new CRM…
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