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Home / Customer Management

Customer Management

Then & now – 100 editions of Housing Technology

To celebrate our 100th edition, Housing Technology invited a few of our longest-standing contributors to share their views on how the technology and business landscape has changed over the past 15-20 years, the milestones along the way, and what they think the future holds. Our sincere thanks to Aidan Dunphy (Esuasive), Steve Dungworth (Golden Marzipan…
Then & now – 100 editions of Housing TechnologyRead More →

Data-driven strategies for tenants’ well-being & compliance

Since the Social Housing Regulation Act (SHRA) came into effect last year, a key focus for social housing providers has been how to make the best use of their data. Leveraging data is essential to proactively address tenant well-being, meet stricter consumer standards for repairs and enhance information sharing with residents. Better data access, management…
Data-driven strategies for tenants’ well-being & complianceRead More →

Poplar HARCA’s smart devices to empower residents & beat mould

Poplar HARCA won the bronze award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Fransiska Greene, Poplar HARCA’s asset data coordinator, explains how the housing provider is using Aico’s IoT devices to empower its tenants and tackle mould. Improving our customer services is an ongoing aspiration for Poplar HARCA. With over…
Poplar HARCA’s smart devices to empower residents & beat mouldRead More →

The elephant in the room

Using AI to dismantle homelessness and poverty in housing For decades, UK housing policy has focused primarily on financial constraints and supply issues. Policymakers have repeatedly emphasised the need for increased funding and regulatory reforms to tackle the housing crisis. However despite these efforts, the shortage of affordable housing persists, with significant challenges in planning,…
The elephant in the roomRead More →

Keeping vulnerable residents safe

With social need at critical levels in the housing sector, it’s more important than ever for housing providers to use technology and tools that enable them to better meet the needs of their most vulnerable residents. As I write, the general election looms. By the time this article is published, the results will be clear…
Keeping vulnerable residents safeRead More →

Celebrating 17 years of technology in social housing

Housing Technology began at the end of 2007, with our first edition published in January 2008, and here we are now, 99 editions later with our 100th edition (in case you missed our subtle front cover). So much has changed since George Grant (prev. head of alliances at the National Housing Federation & IT business…
Celebrating 17 years of technology in social housingRead More →

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