Home Group has recently partnered with Business Systems to help transform its contact centre operations. Taking advantage of the UK government’s Crown Commercial Framework, Home Group chose Business Systems to implement Calabrio’s ONE workforce management system on the basis of its forecasting, scheduling and analytics capabilities. Following the implementation of the Calabrio software, the housing…
Home Group takes on Calabrio ONE with Business SystemsRead More →
Customer Management
Vivid Housing launches Housing Perks
Vivid Housing has teamed up with Housing Perks to provide an exclusive cost of living app for its tenants, funded through the housing provider’s Vivid Plus charitable arm. 1,100 Vivid tenants signed up to the Housing Perks app on the first day and saved thousands of pounds within the first few weeks. Housing Perks is…
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Ciptex helps Shelter with homelessness
Ciptex has developed a multi-channel, self-service contact centre solution for housing charity Shelter to support people at risk of homelessness. By using Ciptex’s technology, powered by Twilio’s customer engagement platform, the aim is for every Shelter caller to have their own advisor. This will ensure that mainline advisors will have more time to focus on…
Ciptex helps Shelter with homelessnessRead More →
Using AI to connect past and future
In 2024, Teign Housing needs to be working predictively by using AI, rather than focusing solely on what has already happened. That’s exactly what Housing Insight is doing, which is one of the reasons we chose to work with the software provider. Teign Housing brought in Housing Insight because we needed better engagement with our…
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The next generation of housing IT
Housing Technology’s editorial team is in the middle of researching the next generation of IT providers for our sector, the results of which will be published in our special Proptechs & Housing IT Start-ups 2024/25 report in July. If you’re using or investigating innovative software options from smaller technology start-ups and/or proptechs, we’d love to…
The next generation of housing ITRead More →
Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
Beyond Housing live with MRI Customer CentralRead More →
