Hillcrest Housing Association has chosen a new mobile workforce solution from 1st Touch, along with a dynamic appointment scheduling system from ServicePower. The combined systems are expected to deliver more efficient service delivery and an enhanced experience for the housing provider’s tenants. With the integrated 1st Touch and ServicePower solution, Hillcrest’s customer service team can…
Hillcrest scheduled for mobile with 1st Touch & ServicePowerRead More →
Mobile Working
Mobile gains for Broadacres with 1st Touch
Broadacres Housing Association has introduced mobile workforce software from 1st Touch for its repairs and maintenance operations, three years after bringing them in-house. Chris Fawcett, ICT manager, Broadacres Housing Association, said, “We chose 1st Touch as it had an existing integration with our Aareon housing management system. In addition, with our housing stock spread over…
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1st Touch launches self-service app
1st Touch has launched a self-service app which lets tenants submit requests online for a wide range of services, ranging from repairs and maintenance or estate management concerns through to arranging visits from housing officers or conducting rent queries. The system reduces the pressure on the housing provider’s call centre staff while significantly enhancing positive…
1st Touch launches self-service appRead More →
Adactus conducts fire-safety checks by smartphone with Parabola
Parabola Software has simplified fire-safety inspections for Adactus Housing by developing a low-cost app for smartphones and tablets. The project was delivered in six weeks and the development costs were less than £10,000. The app, which uses Microsoft SharePoint Online, works on any device using Android, iOS or Windows. Online automation eliminates the errors and…
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Another successful InMotion event
The eighth annual InMotion event took place at the end of April at the Motor Heritage Centre in Warwickshire, organised by Kirona (who acquired Xmbrace in 2012). The guests were treated to headline presentations from CIH president Paul Tennant, who addressed the challenges facing the housing sector, followed by Humphrey Walters, a well-known motivational speaker…
Another successful InMotion eventRead More →
Power to the tenants
Having seen many social housing providers strive to place their tenants’ needs at the top of their priority list when investing in new systems such as mobile workforce technology, Robert Dent, CEO of 1st Touch, looks at the latest trend that places even more power in their tenants’ hands; the introduction of tenancy self-service technology…
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