Venture Housing Association has just started using a cloud-based tool from Dinamiks for employee performance management, including personal development reviews and appraisals. All of Venture’s 33 staff are expected to use the Dinamiks tool and will be able to see at a glance where they are in their individual personal development plans as part of…
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Performance Management
Redefining performance management in housing
Performance management and reporting outputs in social housing have traditionally focused on controlling and delivering executive strategic objectives and generating regulatory returns – the gathering of summarised information to support goal fulfilment and ensuring compliance for the regulator. It has been industry regulation and the nature of social housing funding that has driven this application…
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Victory performance with Clearview
Clearview Systems has completed the implementation of a new business intelligence system at Victory Housing Trust in Norfolk. The web-based Clearview Reporting system went live in March 2012, with non-technical staff now able to create their own bespoke reports. Victory Housing was previously using SAP Business Objects for information management and business intelligence but found…
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Measuring your responsive repairs’ performance
Analysing delivery effectiveness and expenditure around responsive repairs through best-practice performance reporting remains a largely unsolved challenge in the housing sector. Too many companies are blissfully unaware of their real expenditure in delivering services, their performance against basic tenant expectations, and the tenant covenant, and the potential saving for reinvestment they could achieve through best-practice…
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Performance management – Delivering a single version of the truth
Housing Technology recently interviewed Chris Coan, managing director of Visualmetrics, on what drives the adoption of performance management systems, the tangible and intangible benefits of doing so, and how to integrate your performance management system with other core business applications. What are the business influences behind the adoption of a performance management system? The drivers…
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Rooftop performs with Clearview
Having used Clearview Systems’ customer service improvement modules for the last 12 months, Rooftop Housing Group has reported measurable productivity improvements and better HouseMark results. Charles Brotherton, financial director, Rooftop Housing Group, said, “The total quantifiable benefits from the Clearview initiative amount to ongoing productivity improvements of around £65,000 per year.” In addition to its…
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