We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
Handling delays and uncertainty in housing repairsRead More →
Contributed Articles
Tackling diverse housing challenges with IT
How can housing providers better connect their staff and tenants to deliver better outcomes for their communities? Let’s look at data management, compliance risk and digital agendas as three ways of doing so. Creating a single view for better outcomes Inconsistencies occur when data is not consolidated, affecting an organisation’s ability to make informed decisions….
Tackling diverse housing challenges with ITRead More →
How CRM is the new ‘core system’ for social housing
Digital enablement solutions are already delivering tangible business advantages in social housing, from enhancing customer communications and services to improving organisational efficiency and managing the impact of universal credit. The sector is starting to see real benefits from the data and intelligence it’s gathering, as more and better data is helping drive business transformation based…
How CRM is the new ‘core system’ for social housingRead More →
Ready for the next generation of telecare?
Our analysis is that the telecare market will be in considerable flux over the next five years due to: Digital switchover. Market consolidation of monitoring centres. Uncertainty regarding which of the digital telecare suppliers will be able to achieve scale. How quickly the telecare market will achieve open interoperability with health and social care data….
Ready for the next generation of telecare?Read More →
Proptech start-up?… The status quo says no
Over the past 20 years, I’ve designed many digital products across a range of businesses. In each instance, we entered the sector with fresh eyes, which is actually helpful as it provides the ability to examine the sector and its problems without any preconceptions. Of course, there are challenges, and it’s a slow process, on…
Proptech start-up?… The status quo says noRead More →
It’s time to think small – Grassroots innovation in housing
Harry is a consultant working in London, and on most Thursday evenings, up until a few weeks ago, he’d go to bed hungry. Thursdays are when his company’s senior directors are in the office and he, along with his colleagues, is careful to ensure he shuffles home at least five minutes after the last director…
It’s time to think small – Grassroots innovation in housingRead More →
