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Home / Contributed Articles

Contributed Articles

Good data is usable data

Usable data is the string that connects our modern world. Housing providers have information on available houses and local authorities have never-ending lists of those in need of housing. Unfortunately, the current systems make it almost impossible to efficiently connect these two groups. For many housing providers, the process of creating and managing clean and…
Good data is usable dataRead More →

Changing the channel for good

The mass adoption of new technologies is rarely a smooth curve, rather a journey punctuated by unforeseen lurches and tipping points. Chris Mansfield, business development director at AI chatbot innovator Futr, shares his thoughts on channel shift in the housing sector, and how we can make it stick. As someone focused on customer contact innovation…
Changing the channel for goodRead More →

Following the golden thread to fire safety

Dame Hackitt’s independent review of building regulations and fire safety, combined with the release of the draft Building Safety Bill and the recent formation of the National Construction Products Regulator, continue to drive cultural and regulatory changes throughout our sector regarding the safety and suitability of residential buildings, particularly high-rise structures. FireAngel’s connected homes director,…
Following the golden thread to fire safetyRead More →

Self-service portal success

There’s no doubt that self-service portals have become an important tool for social housing providers by helping to manage and respond to tenants’ requirements. Whereas before, tenants would have had to face long call-times and queues to speak to their provider, they can now easily report any issues, update information or pay rent using a…
Self-service portal successRead More →

Power up with SharePoint

SharePoint is all about communication and collaboration and is an ideal out-of-the-box tool for those who need a modern intranet platform. Being part of the Microsoft suite also means integration with other applications is seamless, creating a more streamlined and efficient experience for everyday use. To demonstrate how SharePoint and Microsoft applications could have a…
Power up with SharePointRead More →

Managing demand during the housing crisis

Increase sales productivity with Dynamics 365 and ClickDimensions. Last December, Homes England reported that during April-September 2020, the number of housing starts was the lowest since 2012/13, at 11,313 homes. Housing completions had also decreased to 11,358 houses, the lowest since 2015/16. However, the reduction of both housing starts and completions is in part due…
Managing demand during the housing crisisRead More →

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