The way that an organisation organises its technology function is commonly called an ‘IT operating model’. It should be there to support an organisation’s goals and be aligned to what the organisation wants from technology and data. Gartner identifies five primary IT operating model patterns. Asset (as in IT stuff, not housing), process, service, value,…
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Contributed Articles
Seamless, slick & fast self-service
Technology is reshaping how housing providers engage with their tenants and contractors. Self-service apps and portals have emerged as dynamic tools to streamline processes and enhance communications; they are no longer considered ‘nice to have’ but a necessity for well-functioning housing operations. Exceptional self-service apps & portals User-centric design is paramount when creating self-service solutions….
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Link Group – How to do digital-aided design
Like many housing providers, Link Group’s IT and digital estate has evolved over a long period of time. Decades of investment in a multitude of software, hardware and communications technologies has built-in layers of complexity and sophistication, plus moving to the cloud has also created new opportunities and challenges. We have an extensive array of…
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Regulatory compliance vs. complexity, poor data & resources
Tenant safety and housing quality are always in focus, but with the new Social Housing Regulation Act (SHRA) that was passed in July 2023, it’s clear that much still needs to be done. The changes are designed to strengthen the proactive abilities of the Regulator of Social Housing and the Housing Ombudsman to inspect housing…
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Full-fibre for data, regulations and housing quality
The ability to capture, analyse and make decisions based on ever-growing amounts of data can transform how housing providers manage their portfolios; that’s why we’ve seen such a spike in demand for ‘proptech’ in recent years. Take a common issue such as damp and mould; according to the charity Shelter, poor housing harms the health…
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IntoZetta’s annual ‘data in housing’ survey results… part three
Welcome back to the third part of the IntoZetta ‘Data in Housing Survey 2023’. If you missed parts one or two, please check out the May 2023 and July 2023 editions of Housing Technology. In part two, we explored the potential barriers to implementing better data management. The answers in that section revealed an interesting…
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