WHG manages a housing portfolio of over 22,000 homes across the Midlands, with damp and mould presenting ongoing challenges in a small number of complex properties. These homes often need repeated interventions, coordinated activity between teams and close monitoring over time. In some cases, residents might not report any ongoing problems themselves, increasing the risk…
WHG on top of damp & mould with AicoRead More →
Contributed Articles
Greatwell Homes’ AI-powered arrears programme
Greatwell Homes was Commended in the Digital Transformation category of the Housing Technology Awards 2026 after it partnered with Voicescape to transform its rent income recovery with AI-powered tools. Inadequate income recovery Managing approximately 5,500 homes across Northamptonshire, we were constrained by an inadequate rent income recovery system. With our arrears running at 2.5 per…
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How to achieve financial resilience
Civica’s new research into financial resilience in social housing & local government The financial pressures facing UK housing providers have rarely felt more acute. Rising maintenance costs, growing demand for social housing, increasing regulatory requirements and constrained grant funding are all hitting at once. Mandatory compliance with Awaab’s Law, preparations for the Decent Homes Standard…
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What matters to your residents?
Fostering an accountability culture & getting the basics right for residents “Repairs and maintenance are one of the most visible and important services a landlord provides – and when it goes wrong, residents feel it most.” These were the words of Dr Eve Blezard, policy lead at the Chartered Institute of Housing (CIH), on the…
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The gap nobody is closing, yet
What over 20 housing providers told us about AI Over the past six months, my colleagues and I have sat down with senior executives, spanning IT directors, heads of asset management, compliance leads and operations directors, from more than 20 housing providers for structured conversations about artificial intelligence, in addition to the countless meetings our…
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Moat’s cultural & behavioural transformation – The .exe you can’t install
Moat was Commended in the Digital Transformation category of the Housing Technology Awards 2026. Many years ago, I visited Japan and something struck me almost immediately. The streets were remarkably clean yet rubbish bins were surprisingly hard to find. Over time, I realised the cleanliness wasn’t primarily the result of infrastructure but culture. People carried…
Moat’s cultural & behavioural transformation – The .exe you can’t installRead More →
