MRI Software has been running a series of breakfast briefings over the past few months, hosted by me, Colin Sales (CEO, 3C Consultants), Michael McLaughlin (social insight lead, HACT) and Phil Brining (operations director, The Data Protection People). The first briefing covered the challenges in social housing with respect to data and the need for…
Introducing the data revolutionRead More →
Contributed Articles
Knowing the unknown – Using familiarity to improve customer service
Author: Sam Winterbottom is the public sector director at Gamma. This article was written in collaboration between Sam Winterbottom and Andrew Tucker, the success manager at Cirrus. When it comes to customer engagement, housing providers benefit from a relatively informed position compared with others within and beyond the public sector. At a time when every…
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How to make your chatbot sing
The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
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Are you ready for a breach?
The increased threat of ransomware in housing Cybercriminals no longer simply target multinational companies, the NHS or governments with ransomware; they increasingly have smaller organisations, such as housing providers, in their sights. Before the pandemic, digital transformation was already underway, with housing providers adopting smart home solutions, introducing tenant portals and generally taking a ‘digital…
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Riverside’s ‘digital business’
Riverside Group is a group of complementary businesses driven by a clear social purpose, with a charitable housing provider at its core. It’s critical that our income goes as far as it can; we need to deliver more and better services with the same money, so gaining value for money from our technology spending is…
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Digital approaches to mould and damp
According to recent research, mould and damp are a growing problem in social housing – with all the associated health and legal risks. FireAngel’s director of connected homes, James King, discusses how, with new digital technologies, housing providers can minimise those risks and respond to problems quickly and proactively. Condensation, damp & mould Over the…
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