The housing sector has a track record of responding to change; from the rent cuts during the Cameron/Osborne austerity era to the more recent pandemic, housing providers have demonstrated they can pivot. While that agility is an asset and undoubtably delivers short-term gains, bubbling under the surface are more systemic challenges. This is illustrated by…
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Contributed Articles
Cyber-threats to IoT & OT technologies
As more housing providers migrate to the cloud, they’re gaining access to a wealth of tools and services that should benefit both their tenants and their businesses. However, when moving to the cloud, any organisation must overcome a few initial challenges that they might not have faced using a traditional IT set-up, and these hurdles…
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Welcoming AI into our homes
Civica’s Alex Oldman explores how the internet of things is already making a big difference in social housing, but there’s still some way to go. Artificial intelligence (AI) is proven to deliver real benefits and protect residents from harm using pattern cognition and augmented reality. While the UK government announces plans to introduce ‘Awaab’s law’…
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Spotting the signals of an impending cyber-breach
It’s hard to know what’s more challenging for housing providers these days – coping with the increase in the scale and complexity of cyber threats or managing the security tools to contain them and the noise they create. From talking to Sophos’s numerous housing clients, it’s clear that their IT environments are as complex and…
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Simplifying customer communications
Automation can provide the solution for housing providers wanting to take customer service to the next level. With so many channels available for consumers to speak to brands, the world of customer communications is becoming more complex. We know that WhatsApp and Facebook Messenger are the two most popular messaging channels in the UK, used…
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Making the most of your Microsoft platform
At the Housing Technology 2023 conference, we discussed how housing providers are embracing Microsoft technologies to future-proof their organisations, using examples from our own customers because we knew that the results spoke for themselves. Whether you are streamlining the processing of landlord certificates, automating your authorisation-to-recruit process or improving your mobile working, there is a…
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