When I look at today’s social housing sector, one thing stands out – we’re at a turning point. Access PaySuite’s latest 2025 Rental Arrears Index shows that 40 per cent of social homes are now in arrears. That translates to £655 million of potential uncollected rents, and that could rise by up to £240 million…
A turning point for social housing – From reactive arrears to proactive financial supportRead More →
Contributed Articles
The agentic AI housing revolution
Agentic AI is coming to the housing sector. Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the challenges and opportunities for housing providers to get the maximum value from this emerging technology. The publication of Alan Turing’s groundbreaking ‘Computing Machinery and Intelligence’ paper in 1950 was arguably the moment when the question…
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Don’t hide your data under the stairs
As you might already be aware, according to the Regulator of Social Housing’s risk-profile report for November 2025, housing providers are facing a complex and evolving set of challenges as they head into 2026, spanning regulatory, financial, operational and technological domains. Given those challenges, it’s no surprise that there’s a lot of focus on data….
Don’t hide your data under the stairsRead More →
Going beyond performative metrics
In social housing, the stakes are high – residents want safe, healthy homes while housing providers must deal with growing compliance demands, ageing stock and operational backlogs, all while navigating digital transformation. At a recent user forum hosted by MRI Software, housing specialists came together to explore how the smarter use of KPIs, technology and…
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Coming in from the cold – Self-service & winter repairs
The winter season in social housing typically shifts the focus for housing providers from routine maintenance activities to emergency responses and high-priority moisture management. In these circumstances, self-service apps for residents can provide an easy-to-access, direct communication channel between residents and housing providers to save time, optimise resources and reduce anxiety. Winter repairs – Three…
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Five digital housing tips for 2026
During 2025, Civica worked on a bunch of transformation projects with housing providers across the UK. We faced some common challenges across those projects, such as how can we integrate crossover services, how can we get the best from the data we have available or how can we reduce our compliance burden? This usually involved…
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