From reactive responses to proactive support Delivering excellent resident services starts with having a clear understanding of what’s happening across your homes, schemes and communities. Many housing providers have already invested in telecare, connected monitoring, safety systems and digital housing technologies. The challenge is now how these technologies work together and how well the resulting…
Ahead in the cloud with happier residentsRead More →
Contributed Articles
Cosie Homes joins ZapCarbon
ZapCarbon Group and technology partner Updal have completed the acquisition of IoT Solutions Group’s Cosie Homes environmental monitoring system. The acquisition will combine ZapCarbon’s innovative technology portfolio, particularly its ZapIQ system comprising smart sensors for accurate home monitoring, prediction and protection, with IoTSG’s Cosie Homes system for damp and mould monitoring. As part of the…
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Interview – Mark Henderson’s 18 years as Home Group’s CEO
George Grant, CEO of Housing Technology, interviewed Mark Henderson, the departing chief executive of Home Group, on leading one of the UK’s largest housing providers through crises, cultural transformation and house-building programmes. George Grant: You’re retiring after 18 years as chief executive of Home Group. What has changed during that time? Mark Henderson: Well, everything…
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Getting the basics right
Turning customer insight into better service, not just better systems In our sector, it’s easy to talk about transformation as if the answer lies in a new platform, a new portal, a new CRM or yet another digital channel. All of those can help but customers rarely describe a good service in technical terms. Customers…
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The statutory clock is ticking…
Heroic efforts won’t survive phase two of Awaab’s Law but your system architecture might Most housing providers got through phase one of Awaab’s Law, although few would like to admit how they did so. In many organisations, it was less by design and more by determination – contact-centre scripts were rewritten, damp and mould teams…
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Closing the cyber-readiness gap
What housing can learn from cloud architecture frameworks Our reliance on technology keeps growing, data has never been more valuable to running our business and the threat from bad actors has never been worse, hence cyber risk now sitting near the top of the list as one of the most concerning problems of our time….
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