When I joined itica last year, I spent a fair amount of time immersing myself (as you do) in the company’s management consultancy portfolio. I was immediately drawn to itica’sStart as you mean to go on… A guide to successful supplier relationships [Read More]
Whatever happened to the internet of things?
This article is based on the presentation I recently gave at the Housing Technology 2019 conference; coincidentally, it was exactly five years ago at the same event that I firstWhatever happened to the internet of things? [Read More]
Testing – A route to stress or success?
Why is it some people find testing software so difficult and stressful? In this article, I will look at not only some areas of best practice but also the pitfalls.Testing – A route to stress or success? [Read More]
Design thinking… Methodical problem-solving for people-centric businesses
According to a recent Department for Business, Innovation and Skills report, every £1 invested in design leads to an average return on investment of £25. Design thinking When asked toDesign thinking… Methodical problem-solving for people-centric businesses [Read More]
Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting toSelf-service portals & Microsoft Dynamics… What next? [Read More]
The deer park of integration – Controlling your rutting stags
In recent projects, I have increasingly found that it’s all about revolutionising the self-service experience for residents. The majority of tenants, even elderly ones, are prepared to self-serve (or theirThe deer park of integration – Controlling your rutting stags [Read More]
Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightlyMitigating business disruption events [Read More]
Adapting to changing customer expectations
With the arrival of the fourth industrial age, we have all experienced changes to our everyday lives that were at one time beyond the scope of our dreams. As consumersAdapting to changing customer expectations [Read More]
Outsourcing and shared services
In recent years, shared services and outsourced services have tended to morph into a single area as housing providers seek to optimise budgets. The original objective was to collaborate withinOutsourcing and shared services [Read More]
Housing procurement and Brexit
At the time of writing (early March 2019), Britain will exit the EU at 23:00 on Friday 29 March. You might also be aware that the Public Procurement Regulations 2015,Housing procurement and Brexit [Read More]