Homes England has a revised value for money standard that requires you to make the best returns on your assets: Does it feel like you could be going in theAsset data and the VfM standard [Read More]
Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still,Blacklight CRM at PA Housing [Read More]
Universal credit and the power of data
There is still considerable uncertainty across the housing sector as many organisations wait to see what the impact of the full roll-out of universal credit will be for their organisation.Universal credit and the power of data [Read More]
Mergers & IT integration
When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. ThereMergers & IT integration [Read More]
The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession ofThe hidden side of GDPR [Read More]
GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s criticalGDPR and your contact centre [Read More]
Taking your organisation to the Azure cloud
The new financial year is very nearly here (depending on when you’re reading this) and budget planning is well underway. If you’re contemplating IT efficiencies for your organisation, it’s aTaking your organisation to the Azure cloud [Read More]
Cut out the guesswork by mapping your data
Geographic information systems (GIS) are now being taken up by many innovative housing providers to create efficiencies, transform their businesses and provide strategic insights. 99 per cent of housing dataCut out the guesswork by mapping your data [Read More]
The app debate
Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association,The app debate [Read More]
GDPR is not just about data… It’s about people and reputation
If you are tired of reading articles about GDPR as the new onerous regulation or burden that’s going to be the downfall of your organisation if you don’t comply becauseGDPR is not just about data… It’s about people and reputation [Read More]