The trouble with long deadlines is they lure you into a false sense of security. When BT first announced in 2015 that analogue telephony would be phased out from 2020 and switched off completely by 2025, it probably seemed like an age away. Almost five years on, how prepared are we for what will be…
Ready for the digital switchover?Read More →
Contributed Articles
From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Interview with Central Networks and Technologies
Modern IT is evolving at a faster rate than ever before, and new technologies are transforming services and customer expectations. Almost every organisation is focusing time on digital transformation; whether it’s improved customer communication channels or process automation, everyone is developing new ways of working. This added pressure on IT departments detracts from the management…
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A social snapshot of IoT
20 years since physical devices were first commercially connected to the internet via sensors, the internet of things (IoT) is now a daily reality in most of our lives. Millions of web-connected ‘things’ can now be monitored remotely, with relentless data streams organised to aid or dictate machine or human decision-making. This trend is set…
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Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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How to tell a great story
Many of the articles in this magazine are about exciting exhilarating, rewarding and even fun developments with new technologies. This usually involves a change for the business and its people and, as we all know, changing a business can be messy and difficult. Our ‘Battenburg cake’ approach to change puts the people elements at the…
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