Housing providers have long been enthusiastic adopters of digital transformation strategies. As the pandemic unfolded, third-party property management platforms became essential in ensuring service continuity and maintaining tenant engagement. However, interconnectedness with third parties increases cybersecurity risk; we may have an effective cybersecurity strategy within our own housing organisations, but do we know about the…
Supply chain attacksRead More →
Contributed Articles
IntoZetta’s data in housing annual survey
During early 2022, IntoZetta contacted a number of its existing software and services clients and organisations from the wider social housing sector, asking them to complete a survey regarding the use of data in social housing. The survey was designed to gather opinions and stimulate debate on the current use of data within housing providers,…
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Innovation and data potential
What does it mean to be innovative? Innovation is sometimes described as a kind of ‘big bang’ conceptual beast which can scare a lot of people. In reality, innovation is actually about getting the right people, processes and technologies and merging them together. Unless you get the right balance of all three, you will have…
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Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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At home in the cloud
You read it everywhere – these days, cloud computing is the future! And it’s true, there are many good reasons to move to a cloud-first technology strategy – faster data recovery, flexibility for remote working, practically limitless scalability and, of course, potential cost-savings, but it’s important to remember that the cloud isn’t an all-purpose, all-powerful…
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Great partnerships for even greater results
Finding the right Microsoft partner for your housing organisation is just like trying to find a real-life partner; there will be challenges you’ll face that you hope your partner can support you with and searching for ‘the one’ can take time. After all, there’s a certain degree of trust necessary for a good relationship and…
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