Phishing simulations are easy; measuring resilience is hard Many security-awareness strategies include internally-initiated phishing simulation campaigns to measure phishing reports and unwise clicks, seemingly to provide security awareness training. Here at Link Group, we believe a mature organisation should ask a more useful question: how effectively do we detect, report and mitigate actual phishing attacks?…
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Contributed Articles
Institutional memory in housing
The continuity bottleneck – when records survive but the context is lost Housing providers hold vast amounts of operational data. The harder challenge is preserving the chronology, context and relationships that make that data usable as ‘institutional memory’. A resident reports damp and mould. The contact is logged, a repair is raised and an operative…
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Beyond the one-stop shop
Why social housing needs digital ecosystems, not digital monoliths The debate over the ‘one-stop shop’ approach to social housing software has resurfaced. The attraction is understandable: a single supplier appears to offer simplicity, reduced procurement complexity and lower perceived risk. Yet those benefits can be short-lived. As more business-critical capabilities become tied to one platform,…
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Do you trust your information?
The importance of moving from data quality to trusted information Housing providers have spent the past decade modernising their systems. The next strategic challenge is ensuring that those same organisations can actually trust the information those systems rely on. As AI, consumer regulations and increasing expectations around transparency expose weaknesses in information quality and governance,…
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Misperceptions around data sharing
Picture the scenario (it may feel familiar): a local authority receives a resident’s phone number from DWP for benefits discussions. The local authority’s revenues and benefits team uses it and has a productive conversation with the resident. A few weeks later, the resident falls behind with their council tax, but the council defaults to sending…
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Zooming in on residents, systems & data
Housing providers know what they need to do regarding TSMs, complaint handling, compliance and first-time fixes. The challenges are practical – connecting the systems, channels, people and data that deliver those outcomes. The need for more joined-up systems and data is increasingly shaping how customer services are delivered. This sector-wide push for better-connected processes has…
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