Rebuilding customer contact with AI Saxon Weald was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Customer contact is one of the most demanding parts of service delivery in our sector. Rising email volumes, complex enquiries and increasing regulatory pressures have made it harder for housing providers to maintain visibility and…
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Contributed Articles
A turning point for social housing – From reactive arrears to proactive financial support
When I look at today’s social housing sector, one thing stands out – we’re at a turning point. Access PaySuite’s latest 2025 Rental Arrears Index shows that 40 per cent of social homes are now in arrears. That translates to £655 million of potential uncollected rents, and that could rise by up to £240 million…
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The agentic AI housing revolution
Agentic AI is coming to the housing sector. Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the challenges and opportunities for housing providers to get the maximum value from this emerging technology. The publication of Alan Turing’s groundbreaking ‘Computing Machinery and Intelligence’ paper in 1950 was arguably the moment when the question…
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Don’t hide your data under the stairs
As you might already be aware, according to the Regulator of Social Housing’s risk-profile report for November 2025, housing providers are facing a complex and evolving set of challenges as they head into 2026, spanning regulatory, financial, operational and technological domains. Given those challenges, it’s no surprise that there’s a lot of focus on data….
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Going beyond performative metrics
In social housing, the stakes are high – residents want safe, healthy homes while housing providers must deal with growing compliance demands, ageing stock and operational backlogs, all while navigating digital transformation. At a recent user forum hosted by MRI Software, housing specialists came together to explore how the smarter use of KPIs, technology and…
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Coming in from the cold – Self-service & winter repairs
The winter season in social housing typically shifts the focus for housing providers from routine maintenance activities to emergency responses and high-priority moisture management. In these circumstances, self-service apps for residents can provide an easy-to-access, direct communication channel between residents and housing providers to save time, optimise resources and reduce anxiety. Winter repairs – Three…
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