The first phase of Awaab’s Law looms large, transforming the obligations of housing providers, empowering tenants with new rights and demanding more accountability across the sector. It will also challenge housing providers to fundamentally rethink how they manage tenant relationships, how they handle data and how they deliver safe, healthy homes. Enforcement will be strict,…
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Contributed Articles
AI for rent
Smarter and kinder arrears management The UK’s social housing sector is at a tipping point. Arrears are rising, residents’ trust is fraying and housing providers themselves are under immense pressure to deliver financial stability and social support. The rising complexity of tenants’ circumstances, ranging from fluctuating incomes to cost-of-living pressures, means that income teams face…
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CHP’s Salesforce solution for Awaab’s Law
For CHP, our journey toward compliance with Awaab’s Law began with a stark realisation. As the requirements became clear, it was evident that our existing systems and processes were simply not up to the task. Our case management tools couldn’t link repairs to case details, didn’t allow for comprehensive tracking or reporting and made it…
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The great cover-up
Why housing & public-sector IT projects keep failing It’s a story we’ve heard a hundred times, and one we’ll likely hear a hundred more. A local authority announces a bold new digital transformation programme with a housing management system at its core. There’s a press release, newsletters to the tenants and a general flurry of…
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IoT and ‘boots on the ground’
Communication every step of the way Communication is key, so goes the well-worn phrase, and rarely is this truer than when it comes to the health and wellbeing of older adults and vulnerable tenants within individual homes or group living environments. The onward march of digital and sensor-based technologies in social housing settings may well…
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Aspirations for AI in housing
Use-cases, value and priorities While many housing providers are experimenting with AI, we believe that few have fully unlocked its potential. Recent research reveals pockets of innovation, widespread uncertainty and a growing need for strategic clarity. Our research, ‘Aspirations & applications of AI in social housing’, was based on 220 survey respondents and 50 in-depth…
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