The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
Reaching out to tenants with technologyRead More →
Contributed Articles
You can’t get there from here…
It’s fair to say that from an IT systems’ perspective, the housing sector is at a crossroads in terms of how it deals with the challenges of mobile, digital, data management and, most recently, capabilities such as AI and IoT. Meanwhile, the IT procurement history in the sector has been predominantly ‘best of breed’ acquisitions,…
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How to build better technology
Let’s start with a search for affordable housing in the UK… the first thing you’ll find is uncertainty. We need more homes, and we needed them yesterday. But just building homes isn’t enough to solve the nation’s affordable housing crisis. Millions of people already live in social housing, with a waiting list that’s twice as…
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One size can never fit all
Planned maintenance and asset management systems have been used by many of the largest housing providers in the UK for decades, but smaller providers have often been excluded due to the high cost of those systems. Suited to your needs Although cost has been the main barrier in the past for these smaller housing providers,…
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The (delayed) rise of the machines
At a recent lunch with senior executives from housing providers, the conversation started with all the excitement around the potential of AI, including automated translation for tenants not confident in English, the identification of stress or emotion in conversations to prompt interventions, predictive maintenance, energy efficiency and the value of identifying and acting on what…
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Would you like a receipt for that?
Digital technology has the potential to re-define the relationship between housing providers and their customers. It determines their access to information, ability to book services and their overall experience with their landlord. Silva’s strategic plan sets out a commitment that 80 per cent of customer-initiated transactions will be conducted online by 2021, from a starting…
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