Vantage’s operations director, Rob Bryan, reports on the company’s recent strategic repairs and maintenance directors’ forum covering artificial intelligence and robotic process automation, hosted by David Bolton, director of property services at Yorkshire Housing. Housing providers are increasingly looking at artificial intelligence to streamline processes and reduce costs, with robotic process automation evolving as the…
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Contributed Articles
Easier asset management and compliance
How do we manage risk in social housing, is it always seen in its entirety, and is it visible to everyone? The problem we have with risk is that it can be subjective; individual perception means that in some cases the mindset of specific departments creates a level of risk that is hidden from the…
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Unlocking value through data insights
What keeps your CEO awake at night – perhaps customer behaviour, tenant engagement, reporting, regulatory governance, viability compliance, keeping in line with KPI statistics, fraud detection and GDPR, to name just a few? Orchard Data Value services We look for patterns and analyse performance and behaviour to deliver tangible, actionable results fast, so you can…
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Clownfish, anemones & symbiotic compliance
MyHomePassport’s CEO and founder, Dr Christopher Ford, considers the ‘missing piece of the jigsaw’ that incentivises tenant compliance to promote better outcomes for both tenants and housing providers. These days, thankfully, there is much greater emphasis on creating better living environments, offering improved customer services, digitising interactions and creating housing provider performance indicators. It is…
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The role of IT in mergers and partnerships
Mergers and partnerships in social housing have been gathering pace as a growing number of housing providers look for M&A benefits such as efficiency savings and economies of scale, making housing more affordable, and creating opportunities to build more new homes. Following the success of the mergers and partnerships presentation at the Housing Technology 2019…
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A new approach to repairs – Data aggregation and mapping
I once worked with a housing provider that had a mystery problem. The number of tenant complaints it received suddenly shot up. Every week more people grumbled about their home. Some reported wet walls and window condensation, others talked about damaged furniture and a few tenants said they were having breathing difficulties. Operatives were dispatched,…
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