Citizens have come to expect a certain level of digital interaction with all organisations, including public sector ones. From council tax payments to parking permits, refuse collection to street lighting, public sector organisations interact with the majority of the population in many different ways. As digital technologies continue to permeate our daily lives, the challenges…
Digital transformation – The challenges and opportunitiesRead More →
Contributed Articles
Communications for innovation and growth
The terms ‘digital transformation’, ‘customer experience’ and ‘user adoption’ are hot topics in the housing sector at the moment, and for good reason given the rapidly changing landscape. It’s pleasing to see that traditional ICT departments are now rebranding into digital teams working collaboratively with colleagues from housing and contact centres. There’s been a considerable…
Communications for innovation and growthRead More →
How well do you know GDPR?
We all think we know how GDPR works, but do we really? ParaDPO’s co-founder Clifford Barton explains how when running GDPR workshops and tutorials, arguably the best approach to initiating the uninitiated into new territory is to make it fun and ease them in, rather than confront them with a barrage of information. On the…
How well do you know GDPR?Read More →
Getting tenants to help themselves
Self-service is now an integral part of our daily lives. Self-service check-outs at supermarkets are second nature and in banking, self-service apps are ubiquitous. It’s also commonplace to book medical appointments online and to receive texts reminding you to attend. Naturally, this sets a marvellous precedent for social housing. There have been many technology advances…
Getting tenants to help themselvesRead More →
Big or small – How to do mobile working
What is the future of mobile working? Mobile working can help housing providers deliver a more engaging, customer-centric service based on the principles of convenience and self-service. For example, mobile technology can reduce the amount of time tenants are left waiting for repairs and home improvements, by giving workers the ability to diagnose tenants’ problems…
Big or small – How to do mobile workingRead More →
A day in the life… At Stratis Security
I’ve worked in security for more than 20 years, protecting the homes of celebrities and the rich as well as developing technology to secure homes and housing estates from Ipswich to Ireland. For the past three years, I’ve been working with our specialist team from our technology innovation base in Suffolk. There really is a…
A day in the life… At Stratis SecurityRead More →
