There are many advantages to being small: you have more legroom on a plane; you tend to bump your head less often; and you’re more likely to be able to get a job as a jockey. When ‘small’ is applied to running a business, management are more likely to be involved in every aspect of…
Transforming smaller housing providersRead More →
Contributed Articles
Is housing warming up to smart controls?
With over four million meters installed in the UK, multi-national manufacturer and supplier Secure Meters has a 30-year reputation of helping social housing customers’ better measure and manage their energy use. Our latest commitment to innovation has seen the business make a long-term investment in internet of things (IoT) solutions, and our plan is to…
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What is digital transformation?
I recently asked a housing client to tell me how they planned to define ‘digital transformation’ to their team. Somewhat unsurprisingly, the answer was along the lines of, “It’s about using IT to make improvements to services and systems”. After a pause, I went on to draw out so much more than this from their…
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Creating a customer-centric future
In partnership with Housing Technology, Rackspace recently held a dinner for senior housing IT executives. During the evening, the conversations were centred around a wholesale move towards digital, for both tenants and housing providers. There’s an understanding across the sector that organisations must engage with tenants in new and modern ways. This has led to…
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Solid foundations for procurement decisions
Having spent over 22 years with EY (formerly Ernst & Young), advising on acquisitions, flotations, privatisations, business and share valuations and business investments in general, I have come across numerous reasons for investment, some of which were objective financial or strategic targets and some which were merely idiosyncratic whims of powerful proponents. My team’s role…
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Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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