I want to tell you about my last 24 hours on earth. I don’t mean that something terrible is going to happen to me tomorrow; what I mean is, let me tell you about the 24 hours I have just experienced and, specifically, my digital experience. 0645 – The alarm on my phone goes off….
When is an internet connection not an internet connection?Read More →
Contributed Articles
The empty call centre
Channel shift has been a hot topic in housing for a few years now and certainly for us IT suppliers, it has been a buzz phrase that we’ve all been riding on the back of for a while. Channel shift is essentially all about trying to get tenants online and reduce the number of times…
The empty call centreRead More →
The limitations of poor housing data
Housing providers collect lots of data – there can be more than 500 data points per property – but fragmented systems, low-quality data and an inability to integrate information all stand in the way of being able to realise the potential of this rich resource. Poor data and antiquated data systems that are no longer…
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Beating fuel poverty with Passivhaus
Fuel poverty is a serious challenge in rural England. More than one in eight households in rural villages, hamlets and isolated dwellings are in fuel poverty. The more rural a location gets, the more the fuel poverty gap widens. As rural homes are more likely to be off-gas, more have to rely on expensive electric…
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Better customer experience with conversational AI
Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
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As safe as houses?
Best practice for tenants’ data Merge in turn Two years ago, the Financial Times reported the merger of three housing providers, L&Q, Hyde Group and East Thames Housing, to form one of the largest housing providers in Europe. The new group employs 4,000 people, already owns 135,000 homes, and plans to build an additional 100,000…
As safe as houses?Read More →
