Much has been written (and continues to be) about omni-channel customer services and digital transformation. High expectations have been raised around what digital transformation will deliver to an organisation in terms of improved efficiency and customer service. This is often linked to the purchase of a new IT platform or the creation of an all-encompassing…
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Contributed Articles
Proptech evolution in housing
‘Proptech’ is transforming business and housing organisations, delivering a greater variety of solutions to problems. An end-to-end tenancy management solution is available once all platforms and parties are pulled into one. Proptech management systems are developing from traditional to newer breeds of platforms and this article looks at how they vary and how certain software…
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Mastering digital transformation
Reduced government grants and funding, as well as diminishing private-sector budgets, continue to put the UK housing sector under considerable pressure, with this all being played out against the backdrop of increasingly rigorous regulation. As housing costs and the management of available stock continues to captivate the media, providers in both public and private sectors…
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A week in the life of a housing IT consultant
Work is certainly varied for Jenny Shorter, a senior consultant at IT services firm Sovereign Business Integration Group, who revisits an atypical week at work. I’ve seen a great deal of change in the housing sector. Mostly, it now requires a far more commercially-minded approach than it did when I first joined the sector in…
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The importance of data-driven housing
“One necessary qualification for anyone in management is to stop asking people to explain the ups and downs (day to day, month to month, and year to year) that come from random variation.” Dr Brian Joiner The importance of data and especially its security has come to prominence of late, not just in the housing…
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Women in IT at Flagship Group
Flagship Group is proud to be above the UK national average for the number of female employees working in IT; the seven roles vary from GIS development and infrastructure specialists to business partners. Housing Technology interviewed some of Flagship’s IT team about their roles and women in IT. Starting out in IT Rachael Leeder, an…
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