As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
GDPR and your contact centreRead More →
Contributed Articles
Taking your organisation to the Azure cloud
The new financial year is very nearly here (depending on when you’re reading this) and budget planning is well underway. If you’re contemplating IT efficiencies for your organisation, it’s a good time to consider migrating to the cloud. Working with organisations across a number of sectors, Sovereign has seen many of its customers successfully exploit…
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The app debate
Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association, block management, an estate agency, build to rent or PRS, there’s always a common theme and that’s to deliver the best customer experience that they…
The app debateRead More →
GDPR is not just about data… It’s about people and reputation
If you are tired of reading articles about GDPR as the new onerous regulation or burden that’s going to be the downfall of your organisation if you don’t comply because you will suffer huge fines, then this is the one for you. GDPR is about people; your tenants, suppliers and employees. It’s about data; your…
GDPR is not just about data… It’s about people and reputationRead More →
Cut out the guesswork by mapping your data
Geographic information systems (GIS) are now being taken up by many innovative housing providers to create efficiencies, transform their businesses and provide strategic insights. 99 per cent of housing data has some form of spatial element, such as property location, street furniture, communal grounds, estates, commercial buildings and development sites. By taking housing data and…
Cut out the guesswork by mapping your dataRead More →
Tackling maintenance costs through digital transformation
Tenant expectations continue to put significant cost pressures on property maintenance and are forcing housing providers to reconsider how they control costs while delivering enhanced service levels. Andrew Moore, a property maintenance specialist at Causeway Technologies, explores how digital transformation provides an opportunity for housing providers to improve their operational efficiency in order to reduce…
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