In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
Using IT to gain value from tenant communicationsRead More →
Contributed Articles
Penetration testing in housing
Housing Technology interviewed Toby Reynolds, a security consultant and penetration tester for Insomnia Security, about what housing providers should be considering in the context of cyber-security and data protection. What are the cyber-security and data protection aspects specific to social housing? There are lots of similarities with social housing and other companies. This can be…
Penetration testing in housingRead More →
Building your own housing management system
There’s an old saying, attributed to Oscar Wilde, that, “we may all be lying in the gutter but some of us are gazing at the stars”. It makes me think of the incongruity between, on the one hand, the lack of real choice and the diversity of options when it comes to the housing systems…
Building your own housing management systemRead More →
Small-scale, yet enterprise-class
Many small housing providers are struggling to source a repairs software solution that can deliver the key benefits of an enterprise system yet at an affordable price. Most housing providers are looking to fulfil their business objectives to improve efficiency and provide digital inclusion by introducing technologies such as repair diagnostics, self-service portals, mobile working…
Small-scale, yet enterprise-classRead More →
Sanctuary’s ongoing SAP programme
Six months ago, Housing Technology interviewed Sanctuary Group’s director of technology, Kevin Heslop, about the organisation’s implementation of the SAP-based OneSanctuary system (see Housing Technology, January 2017). We can now find out how the business is managing the new system and what the future holds for one of the housing sector’s largest SAP implementations. Six…
Sanctuary’s ongoing SAP programmeRead More →
Procurement is much more than just OJEU…
Housing Technology interviewed CJC Procurement about the opportunities and pitfalls of the IT and business procurement processes. What is ‘value for money’ in IT procurement? Well, for starters, value for money is not simply savings; it’s far more complex and yet far simpler. Value for money in IT procurement is the demonstrable improvement made in…
Procurement is much more than just OJEU…Read More →
