At 1st Touch, we have always been committed to integrating the latest technology trends for the benefits of our customers. These include technologies such as the internet of things, digital by default, frictionless computing and big data. We look at them in their own right and we also study how others use them. This allows…
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Contributed Articles
A five-step digital revolution at Asra Housing
Suzanne Ralphson, head of programme delivery at Asra Housing Group, shares key messages from her company’s first digital open day, attended by more than 20 social housing professionals keen to drive digital transformation. It was a privilege to welcome people from such a wide range of organisations across the country recently, to hear about Asra’s…
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Are you ready for GDPR?
The chances are that you’re aware of the General Data Protection Regulations (GDPR), which have been a topic of much debate in EU Parliament over the past five years. The GDPR replaces the Data Protection Directive 95/46/EC and has been constructed to harmonise data privacy laws across the EU, protecting the data privacy of every…
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How Agile built success at Your Homes Newcastle
Adopting the principles encompassed by the Agile business philosophy has helped Your Homes Newcastle improve productivity, create a more positive culture and speed up delivery times, explains Geof Ellingham, the organisation’s former head of IT and now director of the Agile Business Consortium. By way of background, Your Homes Newcastle is responsible for managing homes…
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Can the housing sector ever see residents as customers?
In this connected age, customers across all sectors expect more than they ever have before from the services they consume. For businesses, this presents a challenge in meeting with ever-changing demands in order to secure long-term sustainability. This applies to the housing sector as much as it does to the retail or entertainment sectors. Meeting…
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Emerging technologies in social housing: bots and beyond
With the technology now surrounding us resembling gadgets from the pages and images of science fiction, it can sometimes be too easy to dismiss these technologies as fads or ‘gadgets for geeks’. Instead of passing on these technologies, shouldn’t we pause to see what these innovative products and applications could introduce into the social housing…
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