What is technology in housing? In many ways, the point of technology is to simplify traditionally complex processes and make them easy for everyone, everywhere, at any time. Technology in housing is about the ease with which people not only find places to live but also the experience of their home. The homes in which…
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Contributed Articles
CRM options in housing
In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
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Working 2.0 – It’s not just mobile
In 2007 I visited the InMotion conference organised by Xmbrace. This was an impressive event, with everyone who was anyone in the mobile working space present. Back then, the talk was almost exclusively concerned with maintenance field force automation; repairs operatives in vans, GPS, how to introduce scheduling, rugged devices and promises of integration with…
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MHS embraces agile working with mobile technology
An office move last year saw the start of a more agile way of working for MHS Homes’ staff, with new mobile technology added to support the initiative. After we reduced our office space from three floors to two by introducing hot-desking, our ICT team enabled flexible working practices through the introduction of mobile devices…
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Has the digital pen run out of ink?
Glyn Cunnah, head of business development at Footprint Solutions, discusses why the digital pen is now missing the mark for mobile workers Any organisation that employs a mobile workforce is looking for two things: cost effectiveness and remote access to real-time information. For decades, the digital pen has enhanced the standard of service for staff…
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Seeing CCTV in a new light
James Wickes, CEO of Cloudview, looks at the impact cloud technology is having on traditional CCTV for housing providers. As both observers and the observed, we all have a ‘view’ on what CCTV is. We’ll have seen the grainy, frame-by-frame footage, often used as evidence against criminal or disruptive behaviour. We’ll have noticed the cumbersome…
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