Managing and assigning social housing has always been a socially- and politically-charged task. BancTec’s Simon Stackhouse argues that continued money saving by housing providers, combined with new government policies and lengthy waiting times have meant an effective management system is critical to communicate with tenants. Problems with housing complaints procedures have been well noted in…
Happy families with good case managementRead More →
Contributed Articles
ISO-55000 – Taking asset management into the boardroom
Karen Conneely, Group Commercial Manager, Real Asset Management, outlines the way ISO-55000 is set to change corporate attitudes to asset maintenance and explains the fundamental importance of a good computerised maintenance management system (CMMS) in delivering critical asset information and enabling process change. Maintenance managers know that proactive asset management can cut costs and improve…
ISO-55000 – Taking asset management into the boardroomRead More →
Changing behaviours with smart meters
Smart meters are the future of domestic energy management, with the UK government committing to roll them out into every UK household by 2020. Bill Bullen, managing director of smart metering energy provider Utilita Energy, believes the key to success is in educating people about the benefits gained from using a smart meter, a model…
Changing behaviours with smart metersRead More →
Moving from digital inclusion to digital diversification
We know digital exclusion still exists, although it is steadily decreasing, with the majority of the digitally excluded aged 65+. However the argument about getting these people online is becoming less vocal, so perhaps the smart move would be to simply enable the people who support and care for those still offline to mediate digitally…
Moving from digital inclusion to digital diversificationRead More →
Free internet for tenants?
It is widely accepted that through community networking, we help individuals to connect with their communities, maximising their own potential and fuelling regeneration. Facilitating this is therefore often acknowledged as one of the duties of a social housing provider. Any digital inclusion strategy has to explore how the internet can be used to enhance community…
Free internet for tenants?Read More →
Insights into mobile with YHN
Having acknowledged a need to adapt to changing technologies in housing management, Your Homes Newcastle, an ALMO set up by Newcastle City Council to manage its council homes, launched its mobile working pilot. YHN’s Geof Ellingham, head of IT, and Karen Hedley, operational support officer, share the benefits and challenges of the pilot so far….
Insights into mobile with YHNRead More →
