Once, social landlords used software applications that had been developed inhouse or as bespoke solutions by contracted developers. At first these systems delivered huge advances in productivity and were well regarded. However over time, they became unwieldy, difficult to maintain and, in the worst cases, impossible to develop. Lack of documentation and staff turnover could…
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Contributed Articles
New housing fraud legislation – Needed or ineffective posturing?
New legislative powers have been recently introduced that will give local councils the power to make banks, building societies, utility and telecommunications companies supply them with data in order to investigate housing fraud, writes Emma Moore, a freelance writer and journalist. The Prevention of Social Housing Fraud Act aims to tighten the housing system and…
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Power to the tenants
Having seen many social housing providers strive to place their tenants’ needs at the top of their priority list when investing in new systems such as mobile workforce technology, Robert Dent, CEO of 1st Touch, looks at the latest trend that places even more power in their tenants’ hands; the introduction of tenancy self-service technology…
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Do you know who you spoke to before?
Simon Stackhouse from BancTec explains why good case management can be the key to happy families in social housing. Managing and assigning social housing has always been a socially- and politically-charged task. With continued money saving and lengthy decision-making processes, an effective case management system is critical. Injustices and failed complaints procedures within social housing…
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Shared services, shared success
Towards the end of 2010, Severnside Housing and Shropshire Housing Group created an initiative to partner on the delivery of IT services to both organisations, now known as unITe Solutions. The original intention of the initiative was to provide IT resource-sharing for skills transfer, procurement savings and value for money by having greater buying power….
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Big Data – The emergence of the enterprise data hub
Jack Norris, CMO for MapR Technologies, examines how an enterprise data hub provides an alternative to expanding data silos and spurs innovation within larger organisations. Organisations are increasingly becoming data driven. For commercial enterprises, data is effectively a competitive weapon that underpins innovation and differentiation. Data-driven companies are rapidly gaining market share and big data…
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