Central to the cost-effective delivery of housing repairs and maintenance and tenant services is knowing the precise location of all housing stock. It might sound obvious, but being certain of where flats and homes are in relation to their environment and the nearest depot makes everyone’s job easier. What housing providers and their contractors therefore…
GIS – Where are your assets?Read More →
Contributed Articles
Better performance management with data integration
Aspirations and expectations of delivering exemplary customer service and an engaging community strategy have never been greater within the housing sector. Business executives and stakeholders continue to place ever-increasing importance on these values and are always looking for solutions to help raise standards and improve tenant satisfaction. My experience is that the key to achieving…
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Data warehousing for better performance
Why has performance management in the social housing sector failed to deliver? Traditionally, performance management and reporting has focused on boardroom measures and regulatory compliance. In most cases, gathering and distributing this information is a manual process, resulting in a substantial drain on time and resources and making it costly to produce, prone to errors…
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Data centres – How greener technology can save you money
Carbon taxes, energy costs and public awareness are driving most companies, including housing providers, to run more sustainable operations and increase energy efficiency. One of the biggest energy guzzlers in any large organisation is its data management operations. In previous editions of Housing Technology, my colleagues have discussed the problems and costs associated with storing…
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Tablet computers vs. paper processing
Paper-based processes for surveying property conditions have been used for years. Of course, during this period some surveys have moved over to electronic data capture, but with varying degrees of success. One of the key factors that can limit the effectiveness of electronic data capture in the field is the accompanying hardware’s ability to capture…
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Bring your own device
Bring your own device (BYOD) has become one of the most influential trends that has or will touch the IT requirements of almost every organisation. The term has come to define a technology megatrend that requires sweeping changes to the way devices are used in the workplace. What is BYOD? Does it mean employees pay…
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