Your IT infrastructure is sorted out, you have all the right software platforms in place, so it’s time to sit back and relax… or is it? Business process outsourcing (BPO) is joining the likes of cloud computing, software as a service, social media and ‘Digital by Default’ as a key consideration on the agendas of…
Business process outsourcing in housing – What’s next?Read More →
Contributed Articles
Keep it simple – How to solve your component accounting requirements
With only three months to go until the deadline for SORP compliance, you may well have done (or not!) most of the work on your component accounting which is now sitting in a spreadsheet. You have perhaps read the articles about all-singing and all-dancing asset management systems (see Housing Technology, November 2011) and are now…
Keep it simple – How to solve your component accounting requirementsRead More →
Tackling tenancy fraud
The Audit Commission estimated the level of tenancy fraud as involving 50,000 properties in 2009, while official figures from the National Fraud Authority suggest that it costs the public purse £900 million a year, but fraud analysts believe the figure may be even higher. The topic of housing fraud is extremely high profile at the…
Tackling tenancy fraudRead More →
Eliminating knowledge decay in call centres
In a recent SKS survey, we found that nearly half of all call centre managers admitted customer satisfaction levels of less than 40 per cent, and our research suggests that the reason why customers are so dissatisfied can ultimately be traced back to the phenomenon we term ‘knowledge decay’. The knowledge which we refer to…
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IT decisions – Putting the cart before the horse
The task of selecting the most appropriate software for the business is now decades old. Yet, as a supplier, we still see a very wide range of approaches to this very important investment decision. I am keen to see potential customers doing a really good job of selecting software – especially if we are in…
IT decisions – Putting the cart before the horseRead More →
Datacentre services – Buy cheap, buy twice
Keeping the large volumes of confidential data held about their tenants and communities safe creates a huge headache for most housing providers. There are two major factors affecting the secure storage and management of housing providers’ data – the sheer amount of it and the pressure on costs. According to a recent article in The…
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