The public sector is facing up to IFRS (international financial reporting standards) and seizing the opportunity to use the asset register to maximise business benefits. It’s true that the new IFRS reporting complexity, combined with an extraordinary increase in asset numbers, does present a series of challenges to financial departments. But in time, the new…
IFRS – best practice or bustRead More →
Contributed Articles
Choice-based letting and telephony
Choice-based letting (CBL) is an updated version of the old points-based system for the management and allocation of social housing, and it invites greater participation from people eligible for social housing. This in turn means that local authorities and housing associations need to manage their housing stock more efficiently and also add more properties to…
Choice-based letting and telephonyRead More →
Some IP to watch over you
A core goal for any housing organisation is to provide a safe and secure environment for its tenants; the deployment of CCTV is an essential tool in achieving this goal. However, meeting this need while also rolling out other services and ensuring that social inclusion objectives are met is likely to be financially unviable unless…
Some IP to watch over youRead More →
Driving efficiency through next-generation networks
Improving the efficiency of their internal processes and external services to tenants is a high priority for most housing organisations, particularly in the current economy and following pressure from regulators. This need for improved efficiency is a key impetus for the housing sector’s adoption of next-generation networks, which allow voice, data and video to be…
Driving efficiency through next-generation networksRead More →
Taking a broad view
Michael Newey is group chief executive of Broadland Housing Association which provides 4500 homes across Norfolk and Suffolk, and recently acquired training and employment services charity Meridian East. I joined Broadland as chief executive in 2003. The IT infrastructure I inherited was rather chaotic with a diverse mixture of hardware, operating systems and applications so…
Taking a broad viewRead More →
The rising bar of customer service
This month’s article on ‘simplifying unified communications’ is the second of five, looking at how collaborative technologies can be used as part of an ongoing business strategy to support key goals shared by management teams across the housing sector. In this article, the focus is on how the modern IP-enabled contact centre can improve human…
The rising bar of customer serviceRead More →
