For the majority of housing providers, the first lockdown meant establishing temporary measures, changing processes and adopting new systems to ensure continued service for tenants, forcing them to try new ways of delivering services at scale. Instead of taking years, it was an acceleration in just a few months for the implementation and use of…
Scottish housing’s digital progressRead More →
Contributed Articles
Go digital or go home
By 2025, all housing providers will need to be fully digital, according to recent research from Altair & 3C Consultants. That’s a bold statement to make, but one that makes you sit up and think. Imagine the clock has turned back a few years; not long ago, losing a laptop meant losing your data. In…
Go digital or go homeRead More →
Getting value from your data
The housing sector is heavily regulated, with housing providers required to support and improve the lives of tenants while meeting a number of regulatory requirements. It’s therefore vital to keep on top of areas such as finance, maintenance and repairs, tenancies and voids, contractors and partner agencies and much more. Many housing providers cite difficulties…
Getting value from your dataRead More →
Culture in the post-pandemic workplace
The importance of culture and the softer, people management skills have never been more in the spotlight than they are now. From my position as people and strategy director at Orbit, that’s a good thing, and the silver lining to our current situation. But will companies continue this approach as we exit the pandemic? I’d…
Culture in the post-pandemic workplaceRead More →
Housing apps – Browser, native or progressive?
Housing providers have long been at the forefront of mobile working and have faced many issues regarding their operatives working in the field. Coronavirus restrictions and a switch to more flexible ways of working mean that many more of the workforce will be spending more time working remotely, which poses different and, sometimes, greater challenges….
Housing apps – Browser, native or progressive?Read More →
Creating a meaningful omni-channel experience
96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
Creating a meaningful omni-channel experienceRead More →
