In late February 2020, things began to change very quickly for us due to the onset of coronavirus. CHP already had plans to implement remote working for some of its customer-facing teams, but not for at least six months – that all changed in the space of a week! After appraising the situation, we sought…
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Contributed Articles
The secrets to successful remote teams
Through our experience of setting up customers for remote working and managing our own remote teams, we’ve found that there is one critical ingredient to success. Most organisations have embraced software-as-a-service (SaaS) platforms, so accessing systems remotely isn’t usually the biggest issue. No, the biggest issue is maintaining communication, particularly non-verbal communication, between team members….
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Business continuity and mobile working
Mobile working has been in the consciousness of most housing providers for some time but has often taken a back seat to grass roots, community initiatives instead. In the past few weeks, these priorities have been turned on their heads as our physical world has given way to a digital one almost overnight. The necessity…
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The new norm, for now…
In the 18 months I’ve been with Catalyst, the organisation and technology have both undergone a huge amount of change. From having 240 hours of downtime on the telephony system in 12 months, to failing SANs four years behind patching cycles and non-redundant networking, we had to devise and deliver a major foundational change programme…
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Supporting tenants through Covid-19 lockdown
The housing sector has seen a boom in the use of mobile apps and online portals in recent years, allowing tenants to update their personal details, report changes in their circumstances, manage rental payments and book property repairs themselves from a PC, phone or tablet. But as the Covid-19 lockdown continues to bite, is it…
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Smart technology can help tenants through challenging times
Coronavirus has turned everything we take for granted upside down. Time-travellers from a year ago would take one look at the headlines and believe they had landed in the middle of a dystopian novel. For the most vulnerable people in society who already had more than their fair share of problems such as health conditions,…
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