With Spring in sight, over 600,000 households will be breathing a sigh of relief as they survive yet another winter in fuel poverty. Fuel poverty is officially defined as a household which spends more than 10 per cent of its net income, after all housing costs are taken out, on heating the home and other…
How to tackle fuel poverty with ITRead More →
Contributed Articles
Data as a strategic asset
The importance of data is easy to miss when we’re under pressure and trying to get things done. Most people are guilty of putting something into a system just to get their specific task completed; we all know it’s not the way to do things but it’s really hard to communicate just how damaging this…
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Ready for the digital switchover?
The trouble with long deadlines is they lure you into a false sense of security. When BT first announced in 2015 that analogue telephony would be phased out from 2020 and switched off completely by 2025, it probably seemed like an age away. Almost five years on, how prepared are we for what will be…
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From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Interview with Central Networks and Technologies
Modern IT is evolving at a faster rate than ever before, and new technologies are transforming services and customer expectations. Almost every organisation is focusing time on digital transformation; whether it’s improved customer communication channels or process automation, everyone is developing new ways of working. This added pressure on IT departments detracts from the management…
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A social snapshot of IoT
20 years since physical devices were first commercially connected to the internet via sensors, the internet of things (IoT) is now a daily reality in most of our lives. Millions of web-connected ‘things’ can now be monitored remotely, with relentless data streams organised to aid or dictate machine or human decision-making. This trend is set…
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