Housing Technology interviewed IT experts from 1st Touch, Civica, Horton Housing Association, New Charter Group and Town & Country Housing Group about how housing providers can use technology to automate some of their key processes, for both business improvements and cost-savings as well as to help tenants. Where to start? Rather than considering the details…
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Feature Articles
Mobile working 2.0
Housing Technology interviewed mobile working experts from 1st Touch, Incom Business Systems, Intercity Telecom and Waterstons on the new wave of mobile working practices, their predictions for the future and merits of the different technology platforms. It is safe to say that the use of mobile devices such as smartphones and tablets, is now well…
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Measuring IT and achieving VFM
Housing Technology interviewed IT experts from Britannic Technologies, Castle Computer Services, Clearview, DXW and Utilita Energy on how housing providers can make cost savings and achieve value for money though technology, and aligning IT with their core business objectives. Mapping IT services and their performance to key business objectives Technology is obviously fundamental to almost…
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Omni-channel communications in housing
Housing Technology interviewed experts on omni-channel communications from Arena Partnership, Mplsystems and Omfax about how housing providers can use integrated communications to improve their operational performance and reduce their costs at the same time as providing better and personalised services to tenants. Multi-channel or omni-channel? It is first worth distinguishing between multi-channel and omni-channel communications…
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IT infrastructure trends in housing
Housing Technology interviewed experts from Castle Computer Services, JMC IT and Waterstons on their views of how housing providers’ IT infrastructures are likely to change over the next few years and also to predict the ‘next big thing’ for new technologies. Key IT infrastructure trends Enabling seamless mobile working and, as a closely-related area, the…
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All-inclusive – Tackling digital exclusion in housing
Housing Technology interviewed digital inclusion experts from BT, New Charter Housing, Sovereign Business Integration Group, Trident Social Investment Group and Viridian Housing about how housing providers should tackle digital exclusion and enable more tenants to transact online. Reasons for digital exclusion The reasons for digital exclusion are manifold, but they tend to usually relate to…
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