Moat Homes has reduced its tenants’ rent arrears by £800,000 within a year of deploying Mobysoft’s RentSense software as a replacement for a dated CRM system in advance of the full introduction of universal credit. Moat’s income team was originally using its CRM system to manage their arrears workload. However, the combination of the introduction…
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WHG takes Aareon’s new managed services
WHG is now one of the first housing providers to adopt Aareon’s new managed IT services in order to streamline and extend its use of Aareon’s 1st Touch mobile repairs software and associated add-on modules, with the overall aim of reducing costs and improving value for money. The first phase of WHG’s implementation was the…
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AssetCore data analytics at L&Q
Over the last 12 months, London & Quadrant has processed a number of property-related ‘live’ transactions using AssetCore’s loan security and asset information tool. Documentation and data relating to properties held by housing providers is often held offline, in traditional spreadsheet and paper-based formats. When managing these property portfolios, this legacy approach means that communications…
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Yarlington approaches 80% online with Active Housing
Active Housing has built a tenant self-service portal with its Active Repairs diagnostic software for Yarlington Housing Group, with the aim of having 80 per cent of its tenants’ transactions conducted online by the end of 2018. In the seven months since the portal was launched, 75 per cent of tenant households now have online…
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Capita’s HMS at Derby Homes
Derby Homes has chosen Capita One’s OpenHousing as its new housing management system, including integrated support for mobile working. The housing provider said that OpenHousing was expected to give them “a single version of the truth” via a unified platform integrated across its different service areas. Having recently restructured its general needs housing service, its…
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Cloud CCTV brings fibre broadband to RHP
RHP is using the implementation of cloud-based CCTV from Cloudview at one of its south London estates to offer its tenants high-speed broadband using the newly-installed fibre network from Grain Connect. When RHP wanted to extend its use of Cloudview CCTV to an estate in Hounslow, it initially found that the cost of installing broadband…
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