Amillan has been awarded a contract to deliver a new multi-channel contact centre solution based on Enghouse Interactive’s EICC platform for two ForViva group members, City West Housing Trust and Villages Housing Association. Multi-channel capability will give tenants greater choice in how they engage with City West Housing and Villages Housing, with seamless telephone, email,…
ForViva selects Amillan for contact centre softwareRead More →
News
Lake’s housing finance survey 2016
Cost reduction and streamlining are necessities driven by the twin pressures of rising demand for housing and funding constraints. Purchase-to-pay and procurement systems have a crucial role to play and have been a particular area of interest for housing providers’ finance departments in recent years. According to a recent survey from Lake Financial Systems, investment…
Lake’s housing finance survey 2016Read More →
Orbit creates real-time insights tool
Orbit Group has created a bespoke online tool to deliver instant insight into its communities, key data and assets. The housing provider’s new MyIntel tool provides a one-stop shop for stock levels and arrears breakdowns and related intelligence on demographics, crime rates and education. Developed entirely in-house by Orbit’s strategy and insight team, the tool…
Orbit creates real-time insights toolRead More →
Go digital with RSM and Halton Housing
Audit service provider RSM and Halton Housing Trust have launched an initiative to help housing providers implement effective digital strategies. It aims to provide support to ensure the sector is prepared to respond to welfare reform, and in particular the introduction of universal credit and the resulting need to collect 65 per cent of their…
Go digital with RSM and Halton HousingRead More →
New doorstep appointments module from 1st Touch
1st Touch has just launched a doorstep appointments module to simplify and speed up appointment scheduling by either mobile housing staff or by tenants through a self-service portal and self-service app. Whilst visiting tenants at home, the new module enables mobile workers to book appointments through their handheld devices for services such as repairs, financial…
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Cairn Housing and The Highland Council enhance customer services with Netcall CXM
Cairn Housing and The Highland Council are now both using Netcall’s Customer Experience Manager (CXM) software to streamline tenant engagement and save money by providing the right business intelligence, in the right place, at the right time. A Netcall survey found that 58 per cent of customers said that having to repeat information is their…
Cairn Housing and The Highland Council enhance customer services with Netcall CXMRead More →
