South Liverpool Homes is now using Intercity Technology for its mobile phone provision, based on a fixed-cost package. Before its relationship with Intercity Technology, South Liverpool Homes had been very disappointed with its previous two mobile phone providers. The issues included poor service delivery, the re-charging of staff calls and inefficient call monitoring. With their…
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News
Orchard’s texting solution strengthens Futures Housing’s improvement programme
Futures Housing Group is using a text-messaging solution from Orchard to better engage with its tenants. The solution was co-developed by the two companies, with Orchard using the housing provider’s insight into tenants’ preferred means of communication and the most relevant operational areas for the initial roll-out of an automated SMS system. Gavin Hitchcock, head…
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SITS virtualisation boosts Bernicia
Bernicia Group has completed an overhaul of its IT infrastructure, adopting a virtualised environment and reducing its disaster recovery (DR) period from days to less than 30 minutes. Work conducted by virtualisation specialist SITS Group has enabled the housing provider to cut costs, speed up its processes and bolster security. The firm worked with SITS…
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Skyguard personal alarms help Circle Housing’s lone workers
Circle Housing Property Services has introduced MySOS Mandown personal safety devices from Skyguard. Circle Housing Property Services (CHPS) is an in-house property maintenance team providing services to Circle Housing’s regional providers. It employs around 115 lone-working tradesmen across a large geographical area, with a consequent risk of workplace injury or assault. To mitigate the risk…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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Equity Housing mobile via Golden Gates & Footprint Solutions
Equity Housing Group has mobilised its neighbourhood officers using Housing Support Pro software from Footprint Solutions, acquired via a framework agreement set up by Golden Gates Housing Trust and the software provider. The software was implemented in June 2015. The adoption of the mobile working software follows the transformation of Equity’s neighbourhood services, of which…
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